Clinical Liaison - Specialty Hospital

Clinical Liaison

Riverside Rehabilitation Hospital and Select Specialty Hospital Hampton Roads are seeking a Clinical Liaison. This Clinical Liaison will help guide patients to our acute inpatient rehabilitation and critical illness recovery hospitals.

Position Summary

Clinical Liaisons perform clinical assessments of referred patients, then counsel with patient families to assist them in making the best care decisions for their loved-one. Liaisons partner with hospital case managers to create smooth patient transfer processes and to help remove payer-related and operational barriers to getting appropriate patients into the best next level of care. This is a salaried position with monthly bonuses. The hours are Monday- Friday with rotating weekend/holiday on-call responsibility.

Responsibilities

Specific Duties

• Work with hospital case managers and physicians to identify and transition patients into the next, most appropriate level of care: Critical Illness Recovery or Acute Rehab hospital
• Educate referral sources on services provided by our hospitals.
• Demonstrate excellent customer service skills with focus on referrer satisfaction and account retention.
• Educate referred patients and families on acute rehabilitation and/or critical illness recovery programs.
• Deliver staff educational programs, hospital tours, meetings, etc. in assigned hospitals.
• Develop strategies to grow market share in core business lines in assigned hospitals. Creates quarterly goals and objectives and submits to supervisor.
• Works with VP/Director Business Development to identify opportunities for expansion of strategic business initiatives.

Qualifications

Minimum Education & Experience (Including Licenses)

• Current state licensure as a Registered Nurse, Respiratory Therapist, Physical Therapist, Occupational Therapist, or Speech Language Pathologist required.
• Demonstrated familiarity with hospital admissions procedures.
• Proven track record in sales and marketing with a least one year experience in a related position, preferred.

Additional Data

• Earn More: Uncapped monthly bonus program

• Start Strong: Extensive and thorough orientation program to ensure a smooth transition into our setting
• Recharge & Refresh: Generous PTO and Paid Sick Time for full-time team members to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, employee assistance program (EAP) and dental plan offerings for full-time team members
• Invest in Your Future: Company-matching 401(k) retirement plan, as well as life and disability protection for full-time team members
• Your Impact Matters: Join a team of over 44,000 committed to providing exceptional patient care

Equal Opportunity Employer, including Disabled/Veterans