Client Experience Specialist

About the job Client Experience Specialist


About the Opportunity

We are seeking organized, approachable individuals to join our virtual team as Client Experience Specialist. This position centers on helping clients turn vacation ideas into coordinated plans while providing attentive service from the initial inquiry through trip preparation.

You'll research possibilities, assist with arranging requested services, organize important details, and maintain clear communication with clients throughout the process. No previous travel-industry experience is necessary. Training and continued educational resources are provided.

What You'll Be Doing

• Learn about each client's travel dates, destination ideas, vacation preferences, priorities, and budget, then explore options that fit their needs.
• Research and coordinate accommodations, cruises, transportation, tours, excursions, activities, and other requested services using approved resources.
• Organize reservation details, confirmations, schedules, itineraries, and important information clients may need before departure.
• Stay in contact with clients, provide timely updates, follow up on outstanding items, and assist with routine adjustments or special requests.
• Review reservation information for accuracy, maintain clear client records, and participate in ongoing destination and supplier education.

What You Can Expect

• Fully remote opportunity with flexible part-time and full-time scheduling
• Comprehensive onboarding and training for individuals new to the industry
• Continued team support and access to supplier and destination learning
• Opportunities to develop communication, research, organization, and client-service skills
• Professional development and opportunities for additional responsibilities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Collaborative virtual team environment

Qualifications

• Clear and professional written and verbal communication
• Strong interpersonal and customer-service abilities
• Organized with careful attention to details and deadlines
• Comfortable researching options and working with web-based resources
• Ability to balance multiple client requests and follow-up responsibilities
• Flexible and resourceful when circumstances or client needs change
• Reliable time management and consistent follow-through
• Self-directed and comfortable working independently
• Basic computer proficiency and dependable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or other qualifying regions