Tunnel Operator

Job Description

Job Description

What you’ll be doing:

The Tunnel Operator will be responsible for guiding vehicles into the wash tunnel and ensuring a smooth and efficient operation. Your primary goal will be to provide exceptional customer service while maintaining safety and operational standards.

• Direct vehicles into the wash tunnel safely and efficiently, ensuring that each vehicle is properly positioned for the wash process.
• Greet customers warmly, provide instructions on the wash process, and address any questions or concerns they may have, all while adding a smile and a thumbs up to enhance their experience.
• Monitor and operate retract systems to safely guide vehicles through the wash process, maintaining awareness of surroundings and quickly addressing any potential hazards.
• Conduct regular inspections of vehicles to ensure all windows and sunroofs are securely closed and truck beds are empty.
• Ensure all vehicles can be washed safely.
• Monitor the wash tunnel area for safety hazards, ensuring a safe environment for customers and staff.
• Assist with the maintenance and cleanliness of the tunnel area and equipment, reporting any issues to management.
• Ensure vehicles enter the tunnel swiftly and efficiently while checking for any obstructions or issues to guarantee optimal washing results without delays.
• Work closely with the Site Manager and other team members to ensure smooth workflow and effective communication throughout the wash process.
• Address any operational issues or customer concerns promptly, escalating to management when necessary.

What you'll bring to the team:

• High school diploma or equivalent.
• Previous experience in a car wash, automotive, or customer service role is preferred but not required.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Able to stand for extended periods and work outdoors in various weather conditions, including rain, snow, and sun.
• Availability to work flexible hours, including weekends and holidays.
• Able to perform repetitive tasks with a high degree of accuracy.

COMPETENCIES

Communication

Job Knowledge & Technical Proficiency

Customer Centric Approach

Safety & Compliance

Problem- Solving

El Car Wash Benefits:

• Full Comprehensive Benefits (Health, Vision, Dental)
• 401K Retirement Savings Plan with a 4% Match!
• On-the-Job Training and Career GROWTH
• Paid Time Off
• Parental Leave
• Tuition Reimbursement
• FREE Car Washes

A little About Us:

Founded in 2011 and proudly headquartered in Miami, El Car Wash is Florida’s #1 express car wash and we’re just getting started.

At EL, we’re not just washing cars. We’re transforming the car wash experience. With state-of-the-art technology, eco-friendly practices, and an unmatched customer experience, El Car Wash is setting a whole new standard. Our unlimited wash programs, customer-first amenities, and innovative services make us a destination, not just a stop.

At El Car Wash, our people drive our success. We’re passionate about creating a fantastic work environment, empowering neurodivergent individuals, supporting our Veterans, and giving back to the communities we call home. From partnerships with the Florida Panthers and Detroit Lions, to collaborations with Baptist Health, AdventHealth, and Zoo Miami, we’re committed to making a difference- both on and off the road.

Join a team that's fast-growing, community-driven, and committed to excellence. Your career is about to shine!

El Car Wash is an equal opportunity employer