Customer Success Specialist

divh2Customer Success Specialist/h2pLocation: Long Beach, CA Compensation: $40.00 $45.00 per hour/ppAbout Cargomatic Founded in 2013, Cargomatic is revolutionizing the transportation industry by powering local freight through the first and largest digital marketplace for local trucking. Our proprietary, AI-enabled platform uses real-time location data to match available cargo space and drivers with shippers who need freight movedcreating capacity on demand./ppCargomatic has been recognized as a Built In Best Places to Work in 2023, 2024, and 2025, reflecting our people-first culture and commitment to employee growth, success, and well-being./ppAt Cargomatic, we solve complex, real-world logistics challenges through collaboration, curiosity, and innovation. Employees at every level are empowered to thrive, support one another, and make a meaningful impact./ppAbout the Role Cargomatic is seeking a Customer Success Specialist to join our team in Long Beach, CA. In this role, you will collaborate across the Cargomatic network to ensure shipment operations run smoothly for our most complex customers. Youll serve as a primary point of contact, manage day-to-day operations, and help drive customer satisfaction through proactive problem solving and clear communication./ppThe ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced, startup environment. Youre comfortable with ambiguity, enjoy solving problems, and bring an all hands on deck mindset./ppWhat Youll Do/pulliServe as the primary point of contact for enterprise customers, owning all communication via email, phone, and reporting/liliManage day-to-day shipment operations for enterprise accounts and perform additional duties as needed/liliCollaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership to ensure customer expectations and performance metrics are met/liliOwn weekly account data metrics and key SLAs, ensuring accuracy and continuous improvement/liliIdentify and help implement new products, processes, and initiatives to support customer growth and engagement/liliBuild, document, and champion processes and SOPs to support the transition of daily tasks to offshore support teams/li/ulpWhat Youll Need/pulliBachelors degree strongly preferred/lili35 years of experience in transportation and/or logistics/liliStrong customer support and customer satisfaction experience/liliExcellent written and verbal communication skills/liliAbility to think on your feet and solve problems analytically/liliComfort working in a fast-changing environment with shifting priorities/liliStrong sense of urgency and ability to prioritize daily tasks/liliAbility to learn new technology and concepts quickly/liliIntermediate to advanced proficiency in Microsoft Excel/li/ulpBenefits Perks Competitive compensation Medical, dental, and vision insurance Flexible paid time off (PTO) and paid holidays 401(k) plan Employee assistance program (EAP) Opportunities for professional growth and career development Work in a high-growth company redefining logistics and supply chain/ppThe hourly rate for this position ranges from $40.00 $45.00. Actual compensation will be determined based on job-related factors such as skills, experience, and qualifications, and may vary from the posted range./p/div