Guest Relations Agent

COMPANY OVERVIEW:

Who We Are

Located along the stunning Emerald Coast in Destin, Florida, Compass Resorts is a locally owned and operated vacation rental management company dedicated to providing unforgettable beachside experiences. We specialize in offering a portfolio of carefully selected vacation homes and condos, ensuring guests enjoy the best Destin has to offer. As a leader in the hospitality industry, we’re proud to combine local expertise with a commitment to excellence, maintaining the highest standards in guest services, property care, and personalized attention.

What drives us is our strong foundation built on integrity, service, and a true passion for making vacation dreams come true. Whether it’s providing complimentary beach services or seamless check-ins, we go above and beyond to make sure every guest feels at home by the beach.

Our Team

Joining Compass Resorts means becoming part of a dedicated and close-knit team that values quality, consistency, and teamwork. We believe in building solid relationships—with our guests, property owners, and each other—creating a supportive and positive work environment. Every team member is essential to achieving our mission and maintaining our reputation as one of Destin’s premier vacation rental providers.

POSITION SUMMARY:

Compass Resorts is seeking a detail oriented and passionate Guest Relations Agent to join our dynamic team. In this role, you will play a key part in ensuring seamless guest arrivals and departures, providing outstanding customer service, and being thorough in resolving any guest issues.

You will help maintain a positive, welcoming environment while upholding the highest standards of service. This position offers opportunities for growth and career advancement in a supportive, creative work environment. Flexibility to work weekends and holidays is required, this position is Full Time.

Evergreen Job Posting – Applications are reviewed only when a vacancy becomes available

We are accepting applications on a continuous basis for this position. Please note that while we welcome your interest, submitted applications will only be reviewed and considered when a vacancy arises.

This posting is part of our effort to maintain a pool of qualified candidates for future opportunities. If your experience and skills align with our needs at the time a position becomes available, we will contact you to move forward in the selection process.

RESPONSIBILITIES:

• Ensure seamless arrivals and departures for all guests.
• Communicate proactively with guests prior to arrival, ensuring they have all the information needed for a smooth check-in and stay.
• Handle guest inquiries via phone, email, and text, ensuring timely and professional responses.
• Serve as the primary point of contact for guests throughout their stay, addressing any needs or concerns.
• Coordinate with Housekeeping, Maintenance, and Reservations to ensure seamless property readiness and guest satisfaction.
• Become an expert in resolving guest issues and inquiries
• Uphold the highest standards of service , ensuring every guest feels valued.
• Maintain a positive, upbeat attitude, contributing to a welcoming atmosphere.

QUALIFICATIONS:

• Demonstrate a high level of customer service with every guest interaction.
• Exceptional verbal and written communication skills, and a willingness to learn new skills and software
• Ability to stand at the Front Desk for long periods.
• Flexibility to work weekends and holidays.

COMPENSATION & BENEFITS:

Hourly Wage: $18.00 - $19.00 per hour based on experience and achievement

Benefits:

• Paid time off, such as PTO, sick days, and vacation days
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Supplemental insurance options
• Access to onsite gym
• Employee recognition programs
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Schedule: 

• Full-Time Schedule, 30-40 hours per week. 5 days per week. Weekends required.

“Helping you Discover a Better Direction"

If you’re a detail-oriented, reliable professional who values quality and consistency, apply today to become a part of Compass Resorts, where every day brings an opportunity to make an impact in a positive, team-centered atmosphere.