Operations Analyst

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Indiana Department of Transportation The Indiana Department of Transportation (INDOT) provides a dynamic workplace that serves Indiana citizens, improves our state’s quality of life, and enhances its economic opportunity. INDOT has a number of innovative programs and projects, including Public-Private Partnerships, Green Initiatives, and cutting‑edge uses of materials and assets. As part of the State of Indiana, INDOT offers a competitive total compensation package, as well as outstanding work/life balance. Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for you. Role Overview This position plays a key role in advancing INDOT’s modernization efforts by improving digital workflows, strengthening data exchanges, and enhancing project delivery processes across the Agency. The role provides essential analytical support and cross‑divisional coordination to streamline operations, reduce redundancies, and accelerate project timelines. Serving as a connector between technical engineering functions and operational strategy, this position helps ensure INDOT’s infrastructure projects are supported by efficient, reliable, and future‑focused systems. Candidates will directly contribute to statewide transportation outcomes by enabling smarter processes, better resource utilization, and higher‑quality service delivery. Location This position is with INDOT's Central Office location. Salary The salary for this position traditionally starts at $53,222.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package. A Day in the Life The essential functions of this role are as follows: Analyzes business processes, business rules, methods of data acquisition, and data application for advancement of business practices and operational performance enhancement Collects, organizes and analyzes project development data streams including milestone development dates, consultant performance metrics, and professional services cost data to enable efficient and effective data sharing with all stakeholders Analyze performance measures of design consultants through non-routine reporting from Bentley Infrastructure Cloud and SPMS to inform senior staff in process performance and performance management Utilizes Bentley Infrastructure Cloud, ProjectWise, SPMS and other data software to fully support project development workflows and process management Coordinates and facilitates access to data management tools with internal and external customers Works with subject matter experts to coordinate responses to customer inquiries regarding design review Works with senior staff to provide training to internal and external customers on an as needed basis as new data management tools and created and implemented The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary. What You'll Need for Success Individuals in this role should minimally be able to articulate or demonstrate the following: Advanced knowledge of operational, mathematical, analytical and/or statistical research techniques. Ability to understand and comprehend both written and verbal instructions dealing with technical and abstract theories. Ability to determine proper research methods to use, collect appropriate data and draw conclusions. Advanced knowledge of the agency mission and administrative policies. Advanced knowledge of computer and software programs and the ability to utilize these skills Ability to take abstract concepts and formulate physical models. Effective communication skills. Effective problem solving and analytical skills. Ability to research and document findings, formulate sound recommendations, and make appropriate decisions. Ability to effectively prioritize a variety of projects/functions. Ability to establish and maintain effective working relationships. Ability to work independently. A degree is not required. Individuals should have the ability to perform essential functions with or without reasonable accommodation. Supervisory Responsibilities/Direct Reports This role may be utilized in a supervisory capacity based on agency needs. Difficulty of Work The Operations Analyst follows established research methods/procedures; however, sound independent judgment is needed in collecting, organizing, and analyzing data to be used in planning projects. Duties involve the preparation of records and reports related to research projects or test results; reads, interprets, and reduces data from computers. Initiative and judgment are required in completing work assignments Personal Work Relationships This individual will be expected to partner with agency personnel and related stakeholders working towards completion of assigned functions. Exceptional customer service is provided to agency partners and/or the general public. Working Conditions This role performs work in a standard office environment. Benefits of Employment with the State of Indiana The State of Indiana offers a comprehensive benefit package for full-time employees which includes: Three (3) medical plan options (including RX coverage) as well as vision and dental plans Wellness Rewards Program: Complete wellness activities to earn gift card rewards Health savings account, which includes bi-weekly state contribution Deferred compensation 457(b) account (similar to 401(k) plan) with employer match Two (2) fully-funded pension plan options A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers Up to 15 hours of paid community service leave Combined 180 hours of paid vacation, personal, and sick leave time off 12 paid holidays, 14 on election years Education Reimbursement Program Group life insurance Referral Bonus program Employee assistance program that allows for covered behavioral health visits Qualified employer for the Public Service Loan Forgiveness Program Free Parking for most positions Free LinkedIn Learning access Equal Employment Opportunity The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at View email address on click.appcast.io. #J-18808-Ljbffr