Customer Care Specialist II
Virtual Vocations Inc
Supporting customer engagement in a remote capacity, the full-time Customer Care Specialist II will manage inbound calls and support tickets, ensuring effective resolution of customer inquiries related to company products and services. Key Responsibilities Receive and respond to customer requests via inbound call queue and support ticketing systems Provide Tier 1 support by troubleshooting and resolving standard and recurring issues with customer configurations Document customer inquiries, status, and resolutions while following up to ensure high satisfaction levels Required Qualifications 3 years' experience in Client Services, Support, or related functions in the technology or software industry Strong technical skills in Microsoft Office, Salesforce.com, or similar CRM and contact center software High School Diploma/GED and 3 years of related customer service experience, or any level degree/certification beyond HS diploma with up to 1 year experience, or 5 years of customer service experience Ability to determine problem sources and resolve issues where possible Experience in documenting and reporting on customer inquiries and resolutions
Vacancy posted 4 days ago
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