Service Technician 1 - Maintenance

Job Description

Job Description

Full Time: Monday - Friday, 8:00 AM - 4:30 PM, On-Call Weekend Rotation After Training (Typically 6 Months)

The Service Technician I is responsible for assisting with the maintenance of common areas and residential units, as well as providing quality customer service.

We honor and respect the fact that our workplace is in each resident’s home, their neighborhood, and their community. In our respective resident neighborhoods, we are part of the Person-Centered Care team, and each of us is a care partner for that neighborhood. Relationships matter! As a care partner, each team member is responsible for developing warm, friendly relationships with residents and gaining a basic understanding of who they are as individuals (not just as patients). Over time, these relationships help the Person-Centered Care team better tailor care, fostering a deeper connection and personalized approach to care partnering. Through these efforts, we create an environment of well-being where each resident experiences identity, growth, autonomy, security, connectedness, meaning, and joy.

Responsible for effectively meeting customer needs by carrying out established customer service and guest relations protocols. This includes maintaining a high degree of responsive and friendly service, taking responsibility for customer satisfaction.

Follows departmental safety practices and contributes to a safe work environment for co-workers. Reports unsafe conditions and corrects them in a timely manner.

Proactively fulfills job responsibilities, demonstrates a positive attitude, and can be counted on to contribute to the team. Views all co-workers as customers and respects the roles of others. Develops and uses collaborative relationships to facilitate the accomplishment of work goals, handling sensitive situations tactfully. Demonstrates honesty, trustworthiness, and adheres to community policies regarding confidentiality.

Demonstrates a commitment to meeting high-quality care and service standards. Understands how personal job responsibilities contribute to departmental performance and improvement initiatives. Participates in community performance improvement efforts and sets high standards for self and others. Takes responsibility and accountability for completing assignments or tasks successfully.

• Responsible for minor repairs in residential units, common areas, and mechanical areas.
• Grounds cleaning.
• Painting of residential units.
• Attends required education and training annually.
• Other duties as assigned.

We live our core values every day, delivering care with person-centered efforts, high levels of customer service, contributing to team success, quality focus, safety, and security. We are committed to good decision-making, consistently modeling the way, and maintaining excellent communication.

• Company-paid 90% Medical, Dental, and Vision benefits (Aetna and Kaiser).
• Paid Time Off (PTO) after 90 days.
• Competitive Pay Rate.
• Evening/Night and Weekend Differential of $1.50/hour.
• 401(k) with Company Match.
• Bi-weekly Pay / Direct Deposit.
• Beautiful environment centered around the person-centered care experience to enhance the life of each resident.

• GED or High School Diploma.
• HVAC Required
• Minimum of five years of experience (stable job history preferred).
• Clear background check, drug test, and TB tests.
• Candidates must be able to lift, push, and pull up to 50 lbs and be available to work holidays and weekends.

• 8-hour shift, Monday to Friday.
• Weekend availability.
• Ability to commute/relocate: Roswell, GA 30075 (Required).

One location.

Equal Employment Opportunity: All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.