Economic Support Quality Assurance Specialist - Advanced

Introduction The Department of Health Services (DHS) , Division of Medicaid Services (DMS) is recruiting for three positions, two FoodShare Quality Control Reviewers and one FoodShare Quality Control Specialist, within the Bureau of Eligibility Operations and Training (BEOT). BEOT provides operational and production-based support for eligibility processes and federal requirements. Major areas of support include Income Maintenance (IM) technical and operational support, federal quality control (QC) compliance, IM contract performance monitoring, IM training, and special program eligibility determination. These positions are full-time project positions. The duration of the project is anticipated to last no later than March 2030. Project positions are eligible for benefits including health insurance; however, the incumbent will not obtain permanent civil service status. Individuals appointed to project positions must be Wisconsin residents. These positions can work remotely up to 5 days per week but may be required to report to an office location on occasion to complete certain tasks. These positions can be headquartered at one of our central or regional offices . This schedule may vary based on training or operational need. As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package , including: 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months . Top rated health plan options starting at $45/month for single plans and $111/month for family plans, after 2 months of state service. Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package! Several flex spending accounts: medical, dependent care, commuter, parking and High Deductible Health Savings. Well Wisconsin Wellness Program. A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being. Public Service Loan Forgiveness Program employer. Position Summary FoodShare Quality Control Reviewer: In this position, you will be working in the Eligibility Quality Control (EQC) section and will be responsible for completing quality assurance reviews of income maintenance programs. The review of these entitlement programs is part of state oversight for ensuring compliance with contract performance criteria, identifying training needs, and for quality control purposes to determine the accuracy of Wisconsin's expenditure of federal funds in the FoodShare and Medicaid programs. The position is responsible for participating in planning, developing, and communicating IM and QC policy and procedure interpretations and guidelines to internal and external partners. FoodShare Quality Control Specialist: In this position, you will be working in the EQC section which is responsible for completing quality assurance reviews of IM programs. The review of these entitlement programs is part of state oversight to ensure compliance with contract performance criteria, identifying training needs, and for QC purposes to determine the accuracy of Wisconsin's expenditure of federal funds in the FoodShare (FS) and Medicaid (MA) programs. These reviews are also part of federal oversight to measure improper payments in the Medicaid, Children's Health Insurance Program (CHIP) and FoodShare programs. Responsibilities include: Leading/participating in developing project teams on IM/QC policy/procedures. Developing and implementing error reduction efforts in conjunction with other sections within BEOT. Providing data for corrective action analysis to identify the root cause of errors, program policy development and for workload monitoring. Participating in audits to assure state compliance with federal laws and regulations. Ensuring reviews are completed within the established time frames and that the case decisions reported by staff are accurate. Making policy interpretations. Salary Information The starting pay is between $30.50 and $38.88 per hour (approximately between $63,400 and $80,900 per year), depending on qualifications, plus excellent benefits. Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. These positions are classified as Economic Support Quality Assurance Specialist - Advanced and are in pay schedule and range 12/63. Job Details All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled. For positions that allow remote working flexibility, working outside of Wisconsin or in bordering cities will not be allowed. Employees must have access to secure high-speed internet for remote work option. Mileage reimbursement to the employee's headquarter location is not provided. Remote work flexibility will be discussed in more detail during the interview process. DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer. Qualifications Minimally qualified applicants will have all of the following: Experience determining eligibility for economic assistance programs (e.g., FoodShare, Medicaid, BadgerCare Plus, ChildCare, etc.). Experience in a formal or informal lead role, including participating in project workgroups. Experience reviewing the work of other income maintenance staff, including performing quality control review and assessment activities. Experience interpreting and applying federal or state laws, regulations and policies of FoodShare or Medicaid programs. Well-qualified applicants will also have one or more of the following: Three or more years of experience determining eligibility for economic assistance programs (e.g., FoodShare, Medicaid, BadgerCare Plus, ChildCare, etc.). Experience completing quality control reviews of income maintenance programs such as FoodShare, Medicaid, Elderly, Blind, or Disabled (EBD), or Long Term Care (LTC). Experience working in a formal leadership role supporting quality control review and assessment activities, including quality control review evaluation (accuracy) and error reduction methods. Experience overseeing or providing training plans to new and tenured staff on income maintenance programs (e.g. EBD, Medicaid, LTC, FoodShare, etc.) review process or projects. Your letter of qualifications is limited to one (1) page. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here . How To Apply Applying is easy! Click "Apply for Job" to start your application process. Sign in to your account or create an account before applying for the job. Follow the steps outlined in the application process and submit your application. Helpful Information: Once your application is submitted, no changes are allowed. Click "Save" to allow changes to your application as needed before submitting by the deadline. You may want to save a copy of the job posting for referencing after the deadline. Submitted materials will be evaluated by a panel of job experts according to the qualifications above. Please monitor your email for communications related to this position. Current or former permanent, classified, state employees must complete the online application process to be considered. If viewing through an external site, please apply directly at Wisc.Jobs . For technical assistance and general information, please see Frequently Asked Questions . For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Jacque Strook in Human Resources at View email address on click.appcast.io . DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on veterans' hiring programs with the WI Department of Veteran's affairs, click here . Deadline to Apply The deadline to apply is July 2, 2026, at 11:59 pm. Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am - 4:30 pm CST. Late or incomplete applications will not be accepted. State of Wisconsin Division of Personnel Management