Customer Service Specialist / Light Maintenance Rock Springs WY

About Company: Ascentia owns and operates manufactured housing rental communities across seven states and is seeking highly motivated professionals who are interested in continued professional growth while contributing to the ongoing development of a unique business model. We are committed to providing continuous growth opportunity for team members, surpassing our customer’s expectations and we encourage a healthy home/work balance.

Purpose: The Customer Service Specialist/Light Maintenance position is responsible for providing excellent customer service under the guidelines of Ascentia’s policies and procedures and all applicable laws. The customer service specialist/light maintenance strives to maximize manufactured home community occupancy through leasing and marketing efforts. Assists with administrative responsibilities associated with the efficient operation of a Multi-family community. Completes light maintenance requests from residents, such as changing a/c filters, replacing light bulbs, blinds and delivers excellent customer service by satisfactorily resolving resident maintenance requests, as guided by Ascentia procedures and policies.

Essential Functions:

• Provides excellent internal and external customer service

• Greets and assists residents and prospective residents

• Answers and directs incoming calls

• Prioritizes customer service ahead of other tasks and ensure that customers receive prompt and courteous service

• Displays productive, professional conduct and professional attire, per Ascentia policy, at all times

• Proactively and reactively inputs maintenance work orders to anticipate and resolve resident issues

• Assists prospective residents through the leasing process, in accordance with Ascentia policies and procedures and Fair Housing regulations

• Maintains knowledge of and provides accurate information in relation to market rent rates, occupancy rates, move-in specials, sister communities, and site amenities

• Shows available models/homes and highlights attractive features

• Uses selling techniques to “close the deal,” obtaining a signed residential application

• Processes application and communicates with approved applicants on move-in information and Ascentia community guidelines

• Markets community through a variety of platforms

• Follows up with prospective residents in a timely fashion

• Utilizes and ensures accuracy of all marketing materials and signage

• Updates and posts online advertising regularly, to ensure accuracy

• Completes administrative responsibilities for community

• Processes leases and other paperwork and inputs information accurately into Yardi

• Prepares reports and communicates regularly with Community Manager regarding occupancy

• Complete maintenance requests from residents, such as changing a/c filters, replacing light bulbs, blinds and delivers excellent customer service by satisfactorily resolving resident maintenance requests, as guided by Ascentia procedures and policies.

• Maintains all community buildings and common areas, including: office, maintenance shop, clubhouse, building walkways, recreation areas and permanent storage units

• Walks the property on a daily basis to ensure that the streets, common areas and entrances to the property are litter-free and have a neat and clean appearance

• Inspects and replaces exterior lighting on a regular basis

• Communicates daily with Team Leader on outstanding service orders and projects 

• Job Type: Full-time

  Pay: $19.00 - $21.00 per hour based on experience

  Benefits:

  • 401(k) matching

  • Dental insurance

  • Employee assistance program

  • Flexible spending account

  • Health insurance

  • Life insurance

  • Paid time off

  • Parental leave

  • Professional development assistance

  • Tuition reimbursement

  • Vision insurance

• Authorization to work in the US

• Property build and/or management (especially multi-family and/or manufactured housing) experience preferred

• Excellent verbal, written, prioritization, time management, organization, and listening skills and strong attention to detail

• Strong computer skills, including the Microsoft Office Suite

• Must possess valid/active driver's license

• Yardi experience a plus

• Bachelor's degree in business or equivalent experience

Ascentia is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.