Sales Associate

Retail Sales Associate – Edison Mall Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Express ensures you look and feel your best, wherever life takes you. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. Key Responsibilities Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers. Follow company policies and procedures to ensure the safety of all associates and customers. Assist with product launch changes according to company SOP. Provide a great customer experience. Deliver on all aspects of the customer experience model. Process transactions quickly and accurately, reducing customers’ wait time. Positively resolve customer service-related issues as they arise and determine resolution or escalation – communicate all issues and resolutions to Store Management. Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate. Other essential functions may occur as directed by supervisor. Required Experience & Qualifications Education: High School or Equivalent. Years of Experience: 0-2 years of relevant job experience – minimum 6 months. Proficient in use of technology (iPad, registers). Meets defined availability criteria, including nights, weekends and non-business hours. Meets physical requirements. Critical Skills & Attributes Previous retail experience preferred. Customer service skills and ability to interact with customers. Strong verbal and written communication skills specifically with customers, sales leadership team and associates. Demonstrated collaborative skills and ability to work well within a team. Benefits And Compensation Medical, pharmacy, dental and vision coverage. 401(k) and Roth 401(k) with Company match. Merchandise discount. Paid Time Off. Parental leave for new moms and dads. Part‑time associates benefit from a partnering program, including insurance options, paid sick leave, public health emergency leave, 401(k) participation, Express merchandise discount, Learn & Earn incentive program, and voluntary benefits through YouDecide. Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H‑1B or TN status) for this position. An equal‑opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call View phone number on click.appcast.io and say “Associate Relations” or send an e‑mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. #J-18808-Ljbffr EXPRESS