IT HELP DESK TECHNICIAN

Job Description

Job Description

IT HELP DESK TECHNICIAN (TIER I)

Kickstart your IT career with a team that values innovation, problem‑solving, and great people.

As our Help Desk Tier I Technician , you’ll be the frontline hero for all things tech. You’ll support users, troubleshoot issues, configure devices, and keep our systems running smoothly. If you love solving problems, learning new tools, and helping people feel confident with technology, this role is for you.

• Deliver friendly, professional technical support to users in person, by phone, and via email.

• Troubleshoot hardware, software, and network issues—escalating advanced problems when needed.

• Set up and configure new computers, phones, printers, and other devices.

• Create and manage user accounts in Active Directory and Exchange .

• Install and upgrade software, components, and automation tools.

• Run diagnostics, document issues, and track tickets through full resolution.

• Maintain accurate inventories of computers, software, and IT equipment.

• Provide technical documentation and assist with infrastructure upgrades.

• Support desktop applications, workstations, and related equipment to minimize downtime.

• Perform on‑site installations of computers, cameras, and other hardware.

• Solid understanding of Windows 10 and newer operating systems.

• Strong communication skills—you can explain tech to non‑tech users with ease.

• Experience troubleshooting hardware, software, and network issues.

• Working knowledge of Microsoft Office , Windows Server , Active Directory , and Exchange .

• Bonus points for experience with Microsoft Access and Visio .

• Excellent organization, attention to detail, and ability to prioritize.

• Ability to work remotely when needed.

• A commitment to our core values: Stewardship, Integrity, Trust, and Excellence .

• High School Diploma required

• AAS in IT preferred

• 2–3 years of IT support experience

• Must pass a drug test, MVR, and background check

• Valid driver’s license with a clean driving record

• Ability to work with power and hand tools

This role is primarily office‑based with extended computer use. Some tasks require bending, crawling, and lifting equipment during installations.

This full-time, hourly position offers a estimated pay range of $18.00-$21.00 based on job-related experience, skills, and qualifications.

We offer an exceptionally competitive benefits package designed to support your health, financial security, and overall well-being. Full-time employees enjoy:

• Medical insurance plans
• Dental and vision coverage
• Company-paid life insurance
• Short-term and long-term disability coverage
• Optional voluntary life and AD&D
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Generous Paid Time Off (PTO)
• A competitive 401(k) plan with company participation
• Free financial advisor services
• Additional wellness and employee support programs and discounts

Join our team and experience a workplace that invests in your success, rewards your expertise, and supports you at every stage of your career .

We are an E-Verify participant.