Assistant Operations Manager

Job Description

Job Description

McGowan Mortgages — a top-producing branch of NEXA Mortgage LLC — is hiring a remote Assistant Operations Manager to help lead our growing mortgage operations team. Reporting directly to our Operations Manager, you will oversee daily workflows, manage processors, enforce compliance, and ensure every loan file moves through the pipeline efficiently and accurately.

We close loans with 300+ wholesale lenders nationwide, and our operations team is the engine that makes it all happen. If you have strong mortgage operations experience and a passion for building systems, coaching teams, and driving results, this is your opportunity to grow into a senior leadership role.

What We Offer:

• Competitive salary: $70,000 - $85,000 annually
• Fully remote position — work from anywhere in the U.S.
• Leadership role with direct impact on company growth and team development
• Access to 300+ lenders and cutting-edge AI-powered workflow tools
• Collaborative culture led by the producing Branch Manager, Derek McGowan
• Clear path to Operations Manager and senior leadership roles
• Paid training and professional development opportunities

If you are an experienced mortgage operations professional ready to take the next step in your career, apply now.

Compensation:

$70,000 - $85,000 yearly

Responsibilities:

• Assist the Operations Manager in overseeing the full loan lifecycle from application through closing
• Supervise and coach processors to meet quality and turnaround standards
• Monitor pipeline health and identify bottlenecks, stale files, and compliance risks
• Review conditional approvals, title reports, insurance, and appraisals for accuracy
• Enforce TRID deadlines, lock expiration tracking, and CD approval workflows
• Coordinate with underwriters, title companies, and vendors to resolve issues
• Implement and improve SOPs, checklists, and quality control processes
• Generate pipeline reports and present operational metrics to leadership
• Step in as acting Operations Manager when needed

Qualifications:

• 3-5 years of mortgage operations experience (processing, underwriting support, or ops management)
• Prior experience supervising or mentoring a team in a mortgage environment
• Deep knowledge of conventional, FHA, VA, and non-QM loan products
• Strong understanding of TRID, RESPA, and compliance requirements
• Proficiency with Loan Origination Systems and CRM tools
• Exceptional organizational skills and ability to manage multiple priorities
• Self-starter who thrives in a remote, fast-paced environment
• Clear communicator who can coach team members and escalate issues effectively

About Company

McGowan Mortgages is building a culture that would make this your long-term home in the mortgage business. We were awarded #1 Mortgage Company in Kansas City in 2023 and 2024 by putting time, effort, and resources into building the best possible team model there is.

This has also allowed me to become the #1 Loan Officer at the largest Mortgage Broker in the country - NEXA Mortgage.

We maintain a high standard of excellence to clients, which maintains stability for team members in such an unstable mortgage market these days.

We have built our business around a reputation known for top-notch service and the widest variety of loan options, which allows clients and Realtors to trust that we are the best fit for their home loans.