Pharmacy Technician

Pharmacy Intake Specialist IThe Intake Specialist role works to support the Patient Assistance Program (PAP) through providing initial triaging of patient applications, including data entry and coordination of work through the appropriate channels as determined by established business rules.Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data. Outreach may include contacting patients by phone to obtain the required information to review and complete the application process.Completes the intake process of all applications into Customer Relationship Management System (CRM)Associates and tags all images to the patient, data enters all information including patient demographic information, physician information, drug information, and all relevant application data such as income information, household information and insurance information into the CRMConducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required dataCompletes initial assessment of simplified applicationIdentify appropriate work flow based upon business rulesCollaborate cross functionally to ensure processes are followed according to business rules and policiesEnsure all patient cases are documented in the CRM in accordance with all business rules and policiesConduct renewal and year end recertification's process as determined by the Company's Patient Assistance ProgramReadily assists on special project within job scope to improve reimbursement optimization when requested by managementManages incoming and outgoing mailHigh school diploma or equivalent required. College or a 2-year Associate Degree is preferredA minimum of 1-3 years' experience within an office or administrative settingExposure to core insurance (Medical and Pharmacy Benefit) knowledge a plusStrong attention to detail and work independently with minimal directionHigh quality customer service skillsAbility to express ideas clearly in both written and oral communicationsThe Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.PharmacyBillingAdministrationCommunicationMS Excel