Data Center Technician III

Overview

Data Center Technician III

Albuquerque, NM

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!


The Data Center Technician III provides journeyman-level operational support for the DOI Shared Services Enterprise Data Center and Data Center Operations Center (DOC). This role supports 24x7x365 monitoring, facilities and infrastructure operations, inventory, ticketing, access support, equipment installation, break/fix coordination, and operational documentation. The position also supports project-based work involving equipment deployment, process improvement, monitoring enhancements, and documentation updates.

Responsibilities

• Perform 24x7x365 monitoring of ADC infrastructure, enterprise systems, and support systems using government-furnished tools.
• Monitor facilities systems including power, HVAC, humidity, UPS, fire systems, cameras, and access controls.
• Open, manage, and route incidents and operational tickets to the appropriate support groups.
• Escort visitors and vendors in secure areas and ensure compliance with visitor and security procedures.
• Install, uninstall, troubleshoot, and resolve power and network connections for servers and infrastructure equipment.
• Support equipment placement, maintenance, break/fix coordination, and vendor interactions.
• Assist with storage array, fiber optic, copper cabling, and infrastructure documentation and troubleshooting.
• Support backups, restores, media handling, site transfers, and operational recovery activities.
• Maintain DCIM records, inventory, document libraries, operational logs, and reporting artifacts.
• Create and update SOPs, procedures, operational reports, and process documentation.
• Support cleanliness, labeling, organization, badging coordination, and property/disposal tracking.
• Support project-based tasks involving equipment installs, operational improvements, reporting, monitoring, and documentation.
• Other duties as assigned.

Qualifications

• Associate's degree, or equivalent combination of education and experience.
• 3+ years of related technical experience supporting an IT environment, managed computer room, facility, or data center.
• Ability to obtain Public Trust

Preferred Qualifications:

• Experience with data center monitoring tools, DCIM platforms such as Nlyte, or operational dashboards.
• Experience with ticketing systems, inventory management, media handling, and break/fix coordination.
• Familiarity with UPS, HVAC, fire systems, access controls, and environmental monitoring processes.
• Experience with ITSM practices such as incident, change, and problem management.
• Experience supporting project-based data center operations or deployment activities.
• Relevant data center, infrastructure, or IT operations certifications are preferred.
• Ability to obtain and maintain required government suitability or clearance, if applicable.

Knowledge, Skills and Abilities:

• Experience supporting administration and configuration of data center infrastructure and support management systems.
• Exceptional customer service skills.
• Ability to create and provide written documentation for team activities, processes, and procedures.
• Basic understanding of cybersecurity concepts such as phishing, smishing, and vishing.
• Ability to perform work tasks independently.
• Strong attention to detail.
• Knowledge of data center operations, facilities monitoring, and infrastructure support practices.
• Knowledge of operational ticketing, documentation, and inventory control processes.
• Knowledge of basic cybersecurity awareness and secure operational practices.
• Skill in monitoring, troubleshooting, documenting, and escalating operational issues.
• Skill in creating SOPs, reports, and process documentation.
• Ability to work independently in a 24x7x365 operational environment.
• Ability to communicate effectively with staff, customers, vendors, and management.
• Must have excellent written and oral communication skills.
• Ability to work nights, weekends and holidays
• Ability to obtain an IA driver's license which will allow operation of a government vehicle

How you'll grow


At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.


We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.


Benefits


At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.


Learn more about what working at Chenega MIOS can mean for you.


Chenega MIOS's culture


Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.


Corporate citizenship


Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.


Learn more about Chenega's impact on the world.


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Tips from your Talent Acquisition Team


We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:


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