Sr. Relationship Officer

Location & Work Arrangement For those who work at home, Vermont Position Location Policy: General location: Vermont, Buffalo, NY or Albany, NY highly preferred. Covering the Vermont portfolio. Hybrid requirement for those near KeyBank office: expected to work on‑site 2 days per week. Hours: 8‑5pm EST. Job Summary Sr Relationship Officer, Commercial Banking is a line-of-business professional dedicated to providing support for the designated Commercial Banking Relationship Team. They facilitate service requests for an assigned book of clients within Key's Commercial Banking line of business and work within an aligned Services Team committed to overall excellence in servicing and mitigating risk in all aspects of the client relationship, including loan and deposit accounts. Responsibilities Work in tandem with Relationship Managers, Credit partners and NSF team to resolve client overdrafts and insufficient funds daily. Coordinate set‑up, maintenance, and closure of new and existing deposit accounts. Partner with relationship team, operations, client and third‑party partners to resolve loan and fee payment delinquencies. Determine appropriate course of action and direct resources to collect payment or clear delinquent status. Identify referral opportunities for partner products and services using high‑level product knowledge. Respond to routine and complex client inquiries and refer to appropriate support partners. Submit service requests for DDA or general service needs. Coordinate follow‑up with internal partners and clients to ensure prompt and accurate resolution. Provide requested information for GRC testing and other internal/external audits. Act as a resource for deposit and loan related compliance matters and maintain knowledge of BSA/AML, USA Patriot Act, OFAC and related due diligence. Proactively identify process improvements to enhance client service and documentation quality. Act as backup for Service Team Manager and peer ROs; act as liaison for Relationship Managers during client meetings/closings. Assist with other projects as needed and perform other duties as assigned. Comply with KeyBank policies and procedures, conduct business ethically and avoid conflicts of interest. Qualifications Education: Bachelor’s Degree or equivalent experience (required). Work Experience: 5+ years previous experience with commercial banking support functions (required). Skills: Highly proficient in setup, maintenance, and closure of commercial deposit accounts and loan servicing, ensuring operational accuracy and client satisfaction. Lead responses to internal and external audits, including GRC testing, focusing on risk mitigation and regulatory compliance. Proficient in high‑level client inquiries and service requests end‑to‑end, ensuring timely resolution through coordination with internal teams. Direct resolution of loan and fee delinquencies, leveraging internal resources and client engagement. Build strong partnerships across relationship, credit, operations, and compliance teams to deliver integrated client service solutions. Demonstrate precision and integrity in account setup and maintenance, driving continuous improvement. Identify cross‑sell and referral opportunities using broad product knowledge. Demonstrate working knowledge of treasury products and services. Apply principles of process improvement and understand BSA/AML, Anti‑Money Laundering program requirements. Strong grasp of applicable federal, state, and banking compliance regulations. Minimum two years of experience or equivalent understanding of commercial lending principles, products, and client needs. Core Competencies All KeyBank employees are expected to demonstrate Key’s values and abide by Key’s Code of Conduct. Physical Demands General office: prolonged sitting, ability to communicate face‑to‑face or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting or pulling of backpacks or computer bags up to 10lbs. Compensation & Benefits This position is eligible to earn a base salary in the range of $69,000.00 – $105,000.00 annually. Placement within the pay range may differ based upon skills, experience and geographical location. Compensation also includes eligibility for incentive compensation, which may include production, commission and/or discretionary incentives. Benefits: The position is eligible for standard KeyBank benefits (health, retirement, etc.). Equal Employment Opportunity Statement KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing View email address on click.appcast.io. Job Posting Expiration 08/18/2026 #J-18808-Ljbffr