IT Support Specialist

Job Description

Job Description

We are seeking a proactive and detail-oriented IT Support Specialist to join our team in Stockton, CA.

In this role, you will serve as the primary point of contact for resolving day-to-day hardware, software, and network technical issues. The ideal candidate possesses excellent problem-solving skills, can explain complex technical concepts to non-technical end-users, and is comfortable managing local infrastructure while supporting remote or satellite facilities across the Central Valley.

Location: Stockton, CA (On-site)

Job Type: Full-time, Internal, Direct hire

Salary Range: $22/HR

Reports To : Director of IT

Benefits: Medical, Dental, AD&D, Paid Sick Leave, Vaction, Bereavement, Telemedicine, Anniversary, Holiday Pay

Key Responsibilities

• End-User & Help Desk Support: Provide high-quality technical assistance and troubleshooting for workstations, peripherals (printers, scanners, modems), software applications, and mobile devices.
• System Installation & Maintenance: Install, configure, upgrade, and maintain desktop computer hardware, operating systems (Windows/macOS), and local network systems.
• Network & Connectivity Support: Diagnose and resolve basic local area network (LAN), wide area network (WAN), and basic TCP/IP network connectivity issues.
• Access & Security Management: Administer active end-user accounts, configure appropriate permissions, manage workstation folder/file security, and enforce system security protocols.
• Documentation & Training: Create, update, and maintain comprehensive technical support documentation and training materials for staff to minimize recurring issues.
• Asset Tracking & Vendor Liaison: Maintain an accurate hardware/software inventory and coordinate with third-party vendors for hardware repairs, telematics, or software license renewals.

Qualifications & Requirements

Education & Experience

• Education: Associate’s degree (or completion of 60 semester units) in Computer Science, Information Technology, Business Administration, or a closely related field. Equivalent hands-on experience may be substituted on a year-for-year basis.
• Experience: 2+ years of experience in an active IT support, system administration, or help desk environment.

Technical Skills & Knowledge

• Proficiency in Windows operating systems, alongside enterprise productivity suites (e.g., Microsoft 365, Google Workspace).
• Strong understanding of networking concepts (routers, switches, firewalls, VPNs, and basic TCP/IP protocols).
• Experience working with active directory management, cloud database applications, and remote diagnostic tools.
• Highly valued certifications (preferred but not required): CompTIA A+, Network+, Security+, or Microsoft Certified Fundamentals.

Physical & Special Requirements

• Driver’s License: Must possess a valid California Class C driver's license and clean driving record in order to perform routine on-site support at remote user sites or satellite locations.
• Physical Stamina: Ability to sit, stand, and move for extended periods; physical strength to safely lift and carry IT equipment up to 50 pounds.
• Compliance: Willingness to undergo a standard background check and California Department of Justice fingerprint clearance if required by industry guidelines.

Benefits & Perks

• Medical
• Dental
• AD&D
• Paid Sick Leave
• Bereavement
• Telemedicne
• Holiday
• Vacation Pay
• Anniversary

Full Steam Staffing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Full Steam Staffing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.