Technical Support Specialist II

SGS Consulting

Texas

Job Responsibilities:

Provide remote technical support for proprietary software and hardware systems
Troubleshoot issues related to networking, connectivity, and system configuration
Install, configure, and test systems remotely
Maintain detailed documentation in ServiceNow ticketing system
Train customers on system usage and best practices
Escalate critical issues appropriately and follow department procedures
Participate in on-call rotation and monitor team chat for peer support

Skills:

Certifications: CompTIA A+, CCNA, MCSE, Linux+
Experience with:
Linux OS
PowerShell scripting
Virtualization (Hyper-V, VMware)
SSL/TLS protocols
Cellular network configuration, POE, NetCloud
Public safety tech support (body/dash cams, evidence software)

Education/Experience:

High School Diploma or equivalent
3+ years of technical troubleshooting or customer service experience
2+ years of networking experience (TCP/IP, VPN, VLANs, DHCP)
Strong knowledge of Windows OS and networking protocols
Experience with ServiceNow, Google Suite, Bomgar

Apply

Vacancy posted 12 days ago

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