PRN Customer Service Representative - Pediatrics Primary - Travels locations

PRN Customer Service Representative Golisano Pediatrics

Lee Health | Multiple Southwest Florida Locations

Pay Rate: $20.75/hour Set PRN Rate PRN | On-Call | As Needed | No Benefits

Looking for Flexible, As-Needed Work?

Lee Health is seeking PRN Customer Service Representatives to provide clerical and administrative support across our Golisano Pediatrics locations throughout Southwest Florida.

This opportunity may be a great fit for customer service, clerical, administrative, front desk, medical office, or other office professionals who have flexibility in their schedules and are interested in picking up work as needed based on staffing and business needs.

PLEASE READ: What PRN Means

PRN means ON CALL and AS NEEDED.

This is not a regularly scheduled position, and hours are not guaranteed.

• You may be contacted when additional staffing is needed.
• Shifts are based on operational and staffing needs and may vary.
• There is no guaranteed minimum number of hours per week or month.
• You must be comfortable accepting work on an as-needed basis.
• PRN positions are not eligible for benefits.

If you are looking for a position with a consistent, guaranteed weekly schedule, this PRN opportunity may not be the right fit.

Schedule Flexibility Required

This position requires availability during our operating window of:

7:00 AM 7:00 PM

Candidates must be able to work:

• Weekdays and weekends
• Various shifts between 7:00 AM and 7:00 PM
• Different days based on staffing needs
• Short-notice or changing scheduling needs when additional coverage is required

Weekend availability is required. This is not a Monday-Friday-only opportunity.

IMPORTANT: This Is a Multi-Location Position

PRN Customer Service Representatives are expected to have the flexibility to travel between multiple Golisano Pediatrics locations throughout Southwest Florida.

You may be asked to provide coverage at different locations from shift to shift, depending on where staffing needs arise.

You should be comfortable traveling to any of the locations listed below and should not expect to work exclusively at one location.

Golisano Pediatrics Locations

Cape Coral Hospital 650 Del Prado Blvd., Suite 107 Cape Coral, FL 33990

Coconut Point 23450 Via Coconut Point, Suite H Estero, FL 34135

Franklin Park 2330 Henderson Ave., Suite 200 Fort Myers, FL 33916

Harbor Blvd. 2525 Harbor Blvd., Suite 204 Port Charlotte, FL 33952

Lehigh Acres 260 Beth Stacey Blvd., Suite 110 Lehigh Acres, FL 33936

Page Field 4751 S. Cleveland Ave. Fort Myers, FL 33907

Bayshore Road 22655 Bayshore Road, Suite 120 Port Charlotte, FL 33980

Bimini Square Pediatrics Primary & Specialty Care 414 Cape Coral Parkway E., Suite 103 Cape Coral, FL 33904

Who This Opportunity May Be a Great Fit For

We are especially interested in connecting with professionals who have experience in:

• Clerical or administrative support
• Medical office or healthcare administration
• Front desk operations
• Customer service
• Patient registration
• Scheduling
• Reception
• Call center or contact center environments
• Office administration

If you are an experienced administrative or customer service professional who enjoys helping people, can adapt quickly to different office environments, and has the flexibility to work weekdays, weekends, and varying shifts between 7:00 AM and 7:00 PM, this could be an excellent opportunity to join the Lee Health team on a PRN basis.

Before You Apply

Please make sure you are comfortable with all three of the following:

1. PRN/On-Call: Hours are not guaranteed and work is offered based on staffing needs.

2. Schedule Flexibility: You are available to work weekdays and weekends between 7:00 AM and 7:00 PM.

3. Multi-Location Coverage: You are willing and able to travel to different Golisano Pediatrics locations throughout Southwest Florida as coverage needs arise.

PRN Rate: $20.75/hour | No Benefits

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.