Lead Medical Assistant

Title: Lead Medical Assistant

Location: Upper East Side

Org Unit: Nursing and Technicians

Work Days:

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $28.85 - $31.65

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direction and in accordance with established policies and procedures, assists with planning, implementing and evaluating patient care This role is the primary resource for the team of medical assistants, responding to staff inquiries for guidance on policy and procedures This role also assists in the assignment of work distribution to staff and the follow through with completion of these tasks, as well as is responsible for overseeing the smooth function of patient flow.

Job Responsibilities

• Supports and provides assistance in the training and continuing development of staff.

• Maintains inventory of supplies, equipment and/or reagents. May order supplies/equipment/reagents as authorized or ensure that needs are escalated appropriately. Receives supply orders and confirms accuracy of delivery. May assist with cost control.

• Prepares exam rooms prior to patient visit. Cleans rooms and instruments and re-stocks supplies between patients.

• Answers phones, responds to inquiries and triages calls to appropriate personnel.

• Fulfills patient care responsibilities which may include, taking vital signs, updating patient history, collecting blood, urine and stool specimens and assisting providers/nurses in the exam room. Inputs patient data into the practice management system.

• Provides recommendations to improve work flow, communication and overall protocols in an effort to better serve the needs of patients and the department.

• May assist with educating patients on specialty-specific procedures and after-care techniques or protocols.

• Greets registered patients at time of visit and triages patients through the patient flow process. Checks schedules and accompanies patients to exam/procedure room. Assists patients as needed with walking, transfers, dressing and preparing for exam.

• Fulfills clerical responsibilities which may include, sending/receiving/scanning medical records, obtaining diagnostic reports, hospital notes & referral information, completing forms/requisitions, managing the charting process & sending specimens to labs.

• Responsible for maintaining a sterile environment. Ensures standard infection control precautions are observed.

• Trains and manages the orientation of new staff.

• Assigns work to staff and ensures completion.

• Monitors and ensures clinical equipment is functioning properly. Escalates issues to supervisor.

• Regularly checks dated materials and medications for expiration date and discards expired items.

Education

• High School Diploma

Experience

Approximately 2 years of related experience, preferably in relevant specialty area.

Completion of a medical assistant training course that includes phlebotomy training is highly desired.

Candidates with extensive medical assistant work experience, along with phlebotomy experience, may be considered.

If required to draw blood, proper phlebotomy training is required prior to performing those duties.

Knowledge, Skills and Abilities

• Demonstrated strong communication and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise "people skills".

• Demonstrates ability to exercise standards of professionalism, including appearance, presentation and demeanor.

Licenses and Certifications

• Basic Life Support (BLS) certification may be required. When required, certification must be obtained through the American Heart Association (AHA).

Working Conditions/Physical Demands

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of "any person, any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRRA). We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.