Pool Bartender

Pool Bartender

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.

Our Pool Bartenders are responsible for delivering exceptional customer service by preparing the highest quality beverages, and providing timely, accurate, and friendly service for each guest. Bartenders work directly with customers by mixing and serving drink orders. Their responsibilities include verifying age requirements, knowing alcohol pairing and tastes, knowing how to make classic and crafted drinks, processing payments, managing inventory and cleaning bar supplies. They also handle food orders directly from customers or the wait staff and inform customers of any specials. They ensure food and beverage compliance, restock bar inventory, and manage the overall bar operations.

All duties are performed in accordance with department and Sunseeker Resort policies, practices, and procedures.

Position Responsibilities/Duties:

• Warmly greets and acknowledge guests and takes drink and food order; provides information about menu items and looks for an opportunity for additional sales (upselling).
• Engages with guests in a friendly and professional manner, assessing needs and making recommendations.
• Check identification of guests to verify they are of legal drinking age.
• Prepare and serve a wide variety of craft cocktail, beer and wines, and food. Must have a thorough knowledge of menu offerings.
• Eye for detail, properly using drink mixing tools and techniques.
• Prepares the correct garnishes for cocktails.
• Accurately processes transactions through the point-of-sale system ensuring cash, credit, and debit transactions are recorded accurately.
• Responds appropriately to customer concerns.
• Follows alcohol awareness procedures for preventing intoxication and deals with intoxicated guests.
• Ensures a clean, sanitized, and well-stocked bar.
• Stocks and cleans glassware through the operation and maintenance of the glass washer and sanitizer. Inclusive of stocking and maintaining stock of any single-use equipment in bar operations.
• Restock and replenish bar inventory and supplies as needed.
• Performs opening and closing side work, as directed.
• Follows health, safety, and sanitation guidelines.
• Inventories all beverages and operation supplies, orders replacement items as needed.
• Build guest loyalty, uses guest name after obtained.
• Maintain a clean organized work environment that is free of safety hazards which may include sweeping and mopping.
• Accountable for compliance with all local, state, federal laws, and regulations including those relating to food safety.
• Other duties as assigned.

What are we looking for?

Required:

• Minimum 21 years of age
• ServeSafe Food Handler's Certification or equivalent
• Minimum of one (1) year bartending experience
• Knowledge of federal, state, and local liquor laws
• Bilingual is a plus.

Knowledge/Skills/Abilities:

• Ability to work varied shifts, including weekends and holidays.
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines.
• Must possess mature personal discretion and sound judgment.
• Professional appearance and demeanor, adhering to all grooming and uniform guidelines, including slip-resistant shoes.
• Enthusiastically supports decisions once they have been made by management.
• Ability to take direction and collaborate in a team environment.
• Ability to work in a high energy and demanding environment.
• Excellent time management skills and attention to detail are a must.
• Good communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.
• Excellent customer service skills and an ability to communicate effectively, in English.
• Strong self-motivation and organizational skills.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Ability to keep the bar organized, stocked and clean.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.