Shift Lead

Shift Manager

Bringing Friends and Families Together, over Delicious Food, Served from the Heart. Our Values Commitment to Excellence Work Hard Teamwork Make a Difference Have Fun Company Overview Huddle House, Inc. (HHI) is a full-service family restaurant chain, well-known for serving "Any Meal. Any Time." The core values on which Huddle House was founded in 1964 – Bringing Friends and Family Together, Over Delicious Food, Served from the Heart – remain intact today. The Atlanta-based franchisor owns its own Distribution Center and has nearly 400 franchise- and 30 corporate-owned locations across 21 states, primarily in the Southeast and Central U.S.

Position Overview

The Shift Manager will oversee the day to day management of each shift in the restaurant. The incumbent will be responsible for delegating tasks, supervising restaurant staff, and problem-solving on the job. This person will be expected to provide excellent customer service and will be a strong teammate to our franchise partner.

Responsibilities:

• Manage each shift and the issues that occur during the shift such as tardy employees, customer complaints, food delivery, etc.
• Ensure that each customer is completely satisfied during their visit. Customer satisfaction is your number one priority.
• Complete all daily paperwork at the unit level including red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit.
• Maintain the highest standards of cleanliness and sanitation in your unit at all times.
• Enforce all brands standards, company policies and procedures.
• Represent the company, with professionalism at all times. Treat all employees with dignity and respect.
• Train all levels of staff in proper operations of the unit for POS systems, back of house functions to all levels of front of house operations including Customer Service and all positional duties (as needed and constant).

Qualifications:

• Ability to communicate effectively with all hourly associates
• Ability to cover all shifts during the normal operation of the unit
• Previous restaurant experience required

Benefits & Perks:

• Competitive Pay
• Comprehensive Health Benefits
• Flexible Schedule
• DeVry University Educational Discounts with complimentary laptop for Employees & dependents

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.