Fields Complex Manager

Job Description

Job Description

Fields Complex Manager

Full-time, Onsite

Arizona Athletic Grounds - Mesa, AZ

Arizona Athletic Grounds (AAG) is one of the largest youth-oriented sports and event facilities in the United States, located in Mesa, AZ. The campus features a 2,500+ seat outdoor stadium, 24 multi-purpose fields, 62 indoor/beach volleyball courts, 41 pickleball courts, 16 basketball courts, and 8 baseball/softball diamonds, hosting professional soccer, top-tier basketball and volleyball, professional boxing and MMA, baseball, national pickleball competitions, cheer and gymnastics showcases, concerts, festivals, and a wide range of special events serving millions of visitors each year.

Position Summary

Seeking a team-oriented individual that will be responsible for assisting in the operational planning, coordinating, execution and supervision of assigned youth and special events. This position will be guest facing and requires the ability to communicate and engage with the public with a laser focus on delivering a world class guest experience. 

The Fields Complex Manager will lead a small group, partnering heavily with internal/external partners and department heads for operational schedule planning covering the needs for event services staff both full and part time, coordinate and participate in venue set ups, strikes and conversions to ensure events are show ready while delivering an exceptional guest experience for a diverse group of guest/clients in the youth, amateur/collegiate, professional, and special events space.

KEY Responsibilities

• Carrying out day-to-day operations and maintenance of the facility and equipment for youth sporting events, concerts, and special events.
• Maintaining artificial fields including painting and scrubbing field lines, performing minor artificial turf repairs, and ensuring fields remain safe, presentable, and ready for use.
• Maintain all equipment in the facility including but not limited to soccer goals, soccer nets, and benches.
• Exhibit and deliver exceptional guest services to all AAG visitors, users, vendors, and internal partners. Participate and at times lead guests services meetings and training sessions. 
• Set up pre-event walks with leaders to ensure event is ready for the client
• Manage client/vendor storage areas onsite. Event-based hours will change due to the event's needs. Ensure safety protocols are being upheld for a safe environment. 
• Collaborate and partner with Sport Directors for client site visits/meetings to ensure all pertinent event information is secured.
• Participate with calls and meet with potential clients and advise them on the facility requirements, safety protocols, park policies and procedures. 
• Oversees all the communication and advancement of event information to the appropriate departments and staff
• Serves as a liaison for all AAG clients contracted at the facility to ensure the highest level of guest services for all external service providers.
• Have the ability to make immediate decisions and communicate with all users of the facility in an emergency situation
• Must be able to work in a fast-paced environment 
• Work extended and/or irregular hours including nights, weekends and holidays as needed.

Qualifications & REQUIREMENTS

• Experience working at a sports complex for soccer, basketball, baseball/softball, volleyball, pickleball, beach volleyball, etc. 
• Related experience and/or training in the parks and recreation/sports industry preferred
• Experience with customer service
• Must show demonstrated knowledge supervisory skills, and experience in part-time work crew supervision in facility operations 
• Forklift certified preferred or ability to be certified 
• Ability to work event nights, weekends and holidays as required
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook) 

WORK ENVIRONMENT

• The duties of this position are performed indoors and outdoors in all weather conditions prevalent at the time
• Prolong periods of standing and walking, including periodic kneeling, bending, lifting, pushing, & pulling

This job description is intended to convey information essential to understanding the scope of the role and is not exhaustive. Responsibilities may evolve as business needs change.

Any job offer is contingent upon the successful completion of a criminal background check. All qualified candidates for this position must be eligible to work in the United States.

AZ Athletic Associates LLC dba Arizona Athletic Grounds is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.