Physician Services Clerk

Job Description

Your experience matters

At Southern TN Regional Health System- Winchester we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What we offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:


Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

Competitive Paid Time Off


Employee Assistance Program - mental, physical, and financial wellness assistance

Tuition Reimbursement/Assistance for qualified applicants

And much more...

Job Summary:

Physicians Services Clerk

The Physician Services Clerk provides quality customer service to patients and performs those functions delegated and assigned by the Office Manager

Essential Functions:


Carries out front office activities in a kind and courteous manner and is helpful to customers and their families
Notifies office manager of customer complaints in a timely manner
Gathers appropriate demographic information on each customer and updates the practice management system
Notifies customers of long waits and offers alternatives
Ensures effective telephone communication and documents messages
Coordinates all EMR/medical record activities
Collects and post payments and ensures safety and security of all monies
Schedules patients and coordinates appointment scheduler activities to facilitate efficient patient flow
Performs insurance eligibility verification and obtains prior authorization as needed
Researches patient ledger in effort to educate patient on balances due and collect payment for services rendered
Performs appointment confirmation telephone calls
Completes required in-services
Participates in the development and implementation of patient satisfaction improvements
Makes referrals to other medical care team members when needed

Education : High school diploma or equivalent required, Associate's degree or high preferred.

Knowledge and experience with computers, coding, and medical terminology preferred

EEOC Statement:

Southern TN Regional Health System- Winchester is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.