Gaming Slot Technician - SW Region

Job Title:

Gaming Technician

Effective Date:

August 14, 2024

Department:

Gaming

Revision Date:

Position Reports To:

Gaming & Technical Operations Director

Status:

Exempt

Supervises:

N/A

Location:

Wyoming Downs, LLC

JOB SUMMARY: The Gaming Technician is responsible for the overall and efficient operation of the gaming terminals and the equipment necessary to service and repair them in accordance with all company policies and procedures. This position will engage with all guests and team members professionally and provide friendly, efficient, service and assistance to guests and team members as needed. 50-75% travel required.

Technology includes HHR race wagering terminals, simulcast wagering terminals, player loyalty systems, networking equipment, surveillance systems, on property marketing displays and associated printers.

SCOPE: The Gaming Technician possesses the ability to problem solve and demonstrate good judgement and communication skills seeking supervisory or management assistance as needed.

JOB RESPONSIBILITIES:

• Perform minor and major repairs on Gaming Terminals, scheduled and unscheduled.
• Keep complete records listing repairs of department equipment in accordance with departmental policies and procedures.
• Share and communicate current and relative information regarding terminal(s) status with other Gaming Technician(s) and Lead Gaming Technician(s).
• Perform preventive maintenance to ensure maximum terminal performance.
• Responsible for ordering replacement parts that are not readily available.
• Manage and implement all hardware and software updates.
• Be involved in all aspects of terminal installations, conversions and relocations to include player tracking, installation of terminal locks and networking.
• Perform routine and advanced Gaming Terminal maintenance, including but not limited to working the Gaming floor and responding to guest opportunities and floor calls
• Establish thorough familiarity with all test and support equipment
• Be aware of all upcoming events and promotions.
• Have thorough knowledge of the player tracking system.
• Attend to bill or voucher jams or other failures of the terminals.
• Maintain a thorough knowledge of terminal technical issues and innovations.

KEY SUCCESS INDICATORS: Maintains high standards of workmanship while carrying out the job responsibilities of the position.

OTHER DUTIES: The content of this job description does not restrict management’s right to assign or reassign duties and responsibilities to this position at any time to include special projects.

EDUCATION AND EXPERIENCE:

• Minimum of 2 years mechanical, electronics or installation and maintenance of networking/server-based hardware or equivalent with HHR or Class 2 or 3 Gaming Experience preferred.
• High school diploma or general equivalency diploma (GED) preferred.
• Computer literate with knowledge of and experience with Microsoft Windows and Microsoft Office (Excel, Word & Outlook)
• Internal candidates must have been in their current position for at least six months and have had no active disciplinary action during the last six months.
• Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
• Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
• Must be 21 years of age or older.
• Must pass all required background checks.

PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The

physical and mental demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move in and around the entire facility throughout the entire workday.
• Must be able to stand or walk for extended periods of time.
• Must be able to repeat the same movements.
• Required to use close, distance, color, peripheral, depth and ability to focus.
• Ability to handle small parts and manipulate objects.
• Ability to read and interpret schematics, electric circuitry, and blueprints preferred.
• Ability to use hand tools, power tools, testing and calibration instruments.
• Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
• Must be able to successfully communicate on a regular basis with all co-