Desktop Support Technician I - Arkansas City

PC/Laptop Deskside | Break/Fix Support | IMAC | Server & Network Support | Project Management

US Citizenship required for Client Aviation due to Export Control Government regulations.

Client Aviation requires Choicepoint / First Advantage background check with ADREM.

Confirmation of background check will be required in the form of Client Aviation Access#.

M-F, 8am-4:30 pm. Very little, if any overtime; almost never mandatory.

Candidates will need to be able to drive between the two aviation sites: Windfield and Strother.

Candidates should be willing to accept $20 per hour if converted to CompuCom employee depending on experience and performance.

What will the primary day-to-day responsibilities entail for this person?

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
• Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
• Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.
• Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site
• Back up and burn end user data.
• Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.
• Assist Site Leader in the execution of established processes and escalations.
• Ability to handle multiple projects
• Experience working in enterprise environment.

How many overall years of experience should this person have, and do they need any specific certifications?

• Candidates should have 4-7 years' experience supporting PC Hardware and software, server and network equipment.
• CompTIA A+ and/or Net+ would be "nice-to-have".
• Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
• Candidate must have a strong understanding or work experience of server and network support within an enterprise.