Field Clinical Coordinator

Field Clinical Coordinator

Deliver hands-on training to nurses and caregivers on device operation, maintenance, and interpretation of readings

Provide on-site and remote support to address common device and system issues

Ensure compliance with facility protocols and company guidelines during device use

Coordinate and facilitate telehealth assessments in collaboration with Nurse Practitioners (NPs)

Support nursing teams in performing basic patient reviews for stable patients

Maintain strong clinical understanding, communication, and bedside interaction skills

Respond promptly to service requests to resolve device malfunctions or connectivity issues

Diagnose and address minor hardware or software problems, escalating complex cases to the technical support team

Replace or maintain faulty devices to ensure uninterrupted clinical operations

Ensure all necessary firmware updates are applied to keep devices performing optimally

Coordination with the Installation Team to deploy RPM devices (e.g., sensors, monitors, software systems, etc) at healthcare facilities

Ensuring proper device calibration, pairing, and network connectivity

Performing initial setup tests to verify full functionality before leaving the site

Compliance with HIPAA regulations and company policies to ensure patient data privacy

Adherence to safety protocols when handling medical-grade electronic devices

Verification that devices meet hospital infection control standards before and after installation

Maintenance of relevant certifications (e.g., CNA, Paramedic, MA) as required for compliance and safety

Log all installation, troubleshooting, and repair activities in the system

Timely reporting of recurring issues to engineering or product teams for improvement

Maintenance of detailed service logs, customer interaction records, and resolution statuses