Director, Continuous Improvement

Partner with fulfillment site leadership to identify, prioritize, and execute continuous improvement initiatives Improve productivity, quality, safety, customer outcomes, labor-to-revenue performance, throughput, order accuracy, inventory accuracy, and service-level attainment Analyze operational performance data to identify trends, root causes, bottlenecks, and optimization opportunities Lead Kaizen events, process mapping, root cause analyses, and other Lean methodologies Develop and implement standardized operating procedures and best practices across fulfillment centers Collaborate with clients and operational leadership to improve service delivery and client relationships Partner with Operations, Engineering, IT, Finance, HR, and Customer Success teams on scalable improvements Support new client launches, process transitions, and operational readiness initiatives Build business cases and ROI analyses for improvement opportunities, technology investments, and automation Monitor and communicate project progress, KPIs, and realized business impact to leadership Coach leaders and teams on Lean principles, problem-solving, and accountability Identify improvements to employee engagement, retention, team effectiveness, and operational consistency Requirements Candidates must live in or around Groveport, Ohio 7+ years of experience in fulfillment, distribution, supply chain, logistics, manufacturing, or continuous improvement environments using automation 3+ years of experience within a 3PL, fulfillment, or high-volume distribution operation Proven success influencing executive stakeholders through data-driven recommendations, business cases, and operational analyses Proven track record leading operational improvement initiatives with measurable gains Experience with Lean, Six Sigma, Kaizen, Value Stream Mapping, Root Cause Analysis, or similar methodologies Demonstrated success improving labor efficiency, workforce productivity, and operational KPIs in warehouse or distribution environments Experience partnering with senior operational leaders and influencing change across complex organizations Strong working knowledge of Warehouse Management Systems, labor management tools, and operational reporting platforms Experience building business cases, developing ROI analyses, and tracking benefits realization Ability to manage multiple cross-functional initiatives through implementation and sustainment Willingness to work overtime as needed Ability to work primarily in the Groveport fulfillment facility and handle frequent standing, walking, bending, stooping, and reaching Occasional ability to lift and carry up to 50 lbs Must be eligible to work in the United States; Cart.com does not sponsor or transfer visas Core Competencies Demonstrates expertise in Lean methodologies, including Kaizen and Six Sigma, to drive operational improvements and enhance productivity in fulfillment and distribution environments. Proven ability to analyze performance data, influence stakeholders, and implement standardized procedures for continuous improvement. Highest-signal resume keywords Lean Methodologies Operational Improvement Initiatives Warehouse Management Systems Data-Driven Recommendations Business Case Development ATS Optimization Keywords Hard Skills Continuous Improvement Root Cause Analysis Value Stream Mapping Labor Efficiency Improvement Operational KPI Tracking Process Mapping Automation Implementation Fulfillment Operations Data Analysis Performance Monitoring Soft Skills Collaboration Coaching Influencing Stakeholders Problem-Solving Team Effectiveness Industry Keywords Fulfillment Distribution Supply Chain Logistics Manufacturing 3PL High-Volume Distribution Tools & Technologies Labor Management Tools Operational Reporting Platforms Warehouse Management Systems #J-18808-Ljbffr