Customer Service/Team Member

Job Description

Job Description

Job Summary

Workout Anytime is hiring customer service/team members! We are looking for friendly, hard working individuals to represent the Workout Anytime brand! Customer service/ team member generate memberships, perform excellent customer service, and help with cleanliness of the club. A perfect applicant will be outgoing, self motivated, reliable and have a passion for fitness!

Responsibilities and Duties

• Sell/upsell gym memberships to increase club growth
• Call members and prospective members on a daily basis to increase sales
• Give tours of the club and explain the benefits of joining Workout Anytime
• Perform all basic transactions including enrolling new members, updating member billing info, etc.
• Keep the gym clean for all members
• Build relationships with members by providing excellent customer service
• Consistently look for opportunities to gain new members
• Build a network of contacts through prospecting and referrals

Job Requirements

• Must be available to work all shifts (morning, mid-day, evening and weekends)
• Must be able to lift at least 45lbs
• Continuous standing and walking required throughout the shift
• Must be able to bend over and reach overhead to clean equipment, bathrooms and the facility
• Must teach basic exercise classes and equipment orientation classes- training provided 
• Must be able to effectively execute tasks on a daily basis with little to no supervision as directed
• Must possess a willingness to learn and take direction from team leaders

Qualifications and Skills

• High School Diploma or GED
• Customer Service/Sales experience is preferred 
• Working knowledge of fitness or gym facility preferred 
• Demonstrated ability of serving in a public setting

Job Type:

Part-time

Salary: $12/hour

Experience:

• Quality Customer Care: 1 year (Preferred)
• Professional phone etiquette

Education:

• High school or equivalent (Required)

Shifts:

• Morning (Required)
• Mid-Day  (Required)
• Evening (Required)
• Weekends (Required)

Work Location:

• Onsite Only

Benefits:

• No Medical
• No Dental
• No Vision

Communication method(s) used:

• Phone
• In person
• Email

This Company Describes Its Culture as:

• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative
• Goals oriented - nurturing  the right mindset to achieve overall health goals

Our Mission:

To be the leader in our industry in results-based programming and truly saving and changing lives! To provide the most convenient, first class fitness experience, open every hour of every day, with the best equipment, superior service and cleanliness, in a neighborhood atmosphere where everyone knows your name in a community that cares!

Our Vision:

Become the most admired company in the fitness industry, and our Values are based on three principles: “Think Big, Keep it Simple, and Do it with Integrity.”

It is with this foundation that we are committed to enhancing the quality of life through fitness and health and we are committed to making an impact!