Senior IT Support Specialist
Velocity Flex
Senior It Support SpecialistWe are seeking a senior IT support specialist to provide advanced, hands-on technical assistance for our office infrastructure, focusing heavily on our Windows 11 ecosystem, finance tools, and database applications. This role requires an experienced professional to handle high-level, in-person troubleshooting of desktop hardware, local networks, and critical office software.Core ResponsibilitiesAdvanced support: Deliver expert face-to-face technical help and handle escalated, complex hardware and software issues at employee desks.OS & app management: Install, configure, and optimize Windows 11 environments, Microsoft Outlook client setups, and advanced email profiles.Financial software care: Maintain, patch, and troubleshoot QuickBooks Enterprise Solutions, including managing multi-user company file connectivity and server hosting.Database administration: Provide front-end user assistance, manage security permissions, and maintain network connectivity for our FileMaker databases.Infrastructure setup: Oversee workspace hardware deployment, including desktops, dual monitors, docking stations, and office networks for new hires.Conference room tech: Maintain, upgrade, and troubleshoot in-room video conferencing setups, projectors, smart screens, and audio equipment.Asset & inventory: Manage and audit physical IT assets, license compliance, spare laptops, cables, and server room equipment.Required Skills & QualificationsExperience: Minimum of 5 years of professional IT support experience in a fast-paced environment.OS expertise: Deep operational and architecture-level troubleshooting knowledge of Windows 11.Email & productivity: Expert-level familiarity with Microsoft Outlook configuration, registry-level fixes, PST/OST recovery, and mailbox integrations.Specialized software: Hands-on experience deploying and supporting QuickBooks Enterprise and FileMaker database environments.Physical hardware: Proficiency with physical PC hardware builds, local network cabling, switches, and workplace printer hardware.Physical RequirementsLifting & moving: Ability to lift and move computer towers, heavy monitors, UPS backups, and server equipment up to 50 lbs.Mobility: Capability to bend, crawl under desks to manage cables, and climb ladders to service ceiling-mounted Wi-Fi routers.
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