Manager, System Administrator & Front End Operations

Manager, System Administrator & Front End Operations

Title: Manager, System Administrator & Front End Operations

Application Review Date: March 18, 2026

Campus Location: Radford City - Main Campus

Work Authorization: Radford University employs individuals who are legally authorized to work in the United States. Applicants requiring new H-1B visa sponsorship will not be considered.

Job Description

This position will serve as the Asset Works AiM software administrator, billing manager and manager of work control administration. The position is responsible for ensuring the integrity of data within the Facilities Management (AiM) system. Responsibilities include: technical and functional support of the AiM system, development and generation of reports, utilizing BIRT, IBM Cognos, SQL, etc. for requests using available database systems, and daily management of the work control team. These duties include: prioritization of customized workflows, communication with stakeholders, analysis of Facilities billing processes and practices, provide technical solutions that improve departmental effectiveness and efficiency using knowledge and understanding of Facilities & budgetary practices, and a clear understanding of systems capabilities, customer impacts, data relationships, and database table structures. Integration of information between AiM, Banner ERP, and ArcGIS. Review and troubleshoot reports to determine accuracy of data and for proper functionality. Position manages system enhancements and quality standards of AiM, and is responsible for ensuring compliance with relevant State and University policies and procedures. Coordinates all end-user testing as new releases, upgrades or enhancements are implemented, while following University and State guidelines and procedures, research, plan, implement, and thoroughly test and evaluate system modifications, upgrades, and enhancements. The AiM system is used by Facilities Management for customer requests, work order processing, purchase orders, departmental billing and space management. Responsibilities include configuration, maintenance, upgrades, report development and generation, monthly billing as well as other technical and functional support of the AiM system. Participates in strategic planning and data analysis to assist in determining future needs and enhancements and develops workflows for the new ReADY request software and assists with technical support of other IT systems used by Facilities.

Required Qualifications

Experience providing daily technical support for end users. Experience coordinating system upgrades and enhancements. Demonstrated knowledge of best business practices, state budget or accounting practices and demonstrated good customer services attitude and abilities. Experience developing and maintaining training material. Experience configuring and maintaining enterprise applications. Experience with report writing and database design. Proficiency with Microsoft Office, SQL databases and reporting tools. Demonstrated use of effective problem-solving, organized, communication, and interpersonal skills. Ability to communicate technical information to end users and to provide highly responsive customer service and manage competing deadlines. Ability to interpret and enforce University policies and procedures.

Preferred Qualifications:

Experience with Oracle databases and Mango databases and familiarity with JavaScript. Knowledge of the Banner ERP and/or familiarity with state reporting, budget or purchasing requirements, experience with multilayer work process software systems. Experience with AiM Integrated Work Management System, API, BIRT Report writer, Cognos, Microsoft Power BI, Tableau, Crystal Reports, and familiarity with facilities organization. Experience supervising a team of employees.

Employment Conditions: This position is designated as essential personnel and is required to work during authorized closings and emergencies.

Is this position Grant Funded: No

Is this position restricted: No

Is this position eligible for telework: No

Hours Per Week: 40

Months per Year: 12

Statement of Economic Interest Required: No

FLSA Status: Exempt

Work Classification: Classified Staff

Normal Work Schedule: 40 hours per week, some nights and weekends

Employee Classification: Info Technology Specialist II

Department: FM Maint & Oper

Salary: $66,700 - $84,000, depending on experience

Equal Opportunity Statement: Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.

Clery Statement In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university's policies, procedures, and programs concerning safety and security, as well as three years' of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.

Reasonable Accommodation Statement If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.

Criminal Background Check Statement Radford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer