Retail Client Services Manager

Retail Client Services Manager

The Retail Client Services Manager is responsible for maintaining/improving conditions, communication between teams, and training support. RCSM's drive strong retail execution and serve as a key liaison between retail field teams, internal partners, and client stakeholders while ensuring compliance to retail standards, supporting strategic initiatives, and aligning execution, sales, and client priorities to deliver against business objectives.

Key Responsibilities

• Drive flawless retail execution by ensuring compliance across distribution, speed-to-shelf, pricing, planograms, displays, promotions, and point-of-sale placement.
• Identify non-compliance and resolve in-store execution issues; escalate unresolved barriers with clear, actionable insights.
• Shape, develop and execute sales, promotional, and category growth strategies using data-driven insights.
• End-to-end client engagement communicating execution status, audit results, and opportunities to clients, headquarters teams, and field leadership.
• Manage client account performance, budgets, and investment strategies to exceed business objectives for sustainable growth.

Qualifications

• 2–4 years of experience in retail management, client services, or related field.
• Strong leadership/coaching, team building, supervising, and working within a decentralized organization
• Solid retail execution, project management, and prioritization skills.
• Ability to develop and execute strategic business plans.
• Strong communication and relationship-building skills.
• Basic familiarity in Microsoft Word, Excel, PowerPoint, and client-specific applications.
• Associate degree required.

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

Retail Client Services Manager will work to maintain/improve client specific retail conditions and be a key point of communication between the retail team/conditions and the Headquarter team and client team. They will be an aid to the retail organization in regard to training to accomplish the client's objectives.

Essential Job Duties and Responsibilities

Execution

• Ensure compliance in regard to distribution, new item speed to shelf, pricing objectives, planogram conditions, display performance against features and promotional activity and POS distribution
• Work to resolve any noncompliance issues at retail where possible and communicate properly the unsolvable issues
• Perform ride-withs at all levels of the retail organization

Tracking

• Audit stores in assigned geography according to executable items
• Track and score retail audits, shipment opportunities, and report all competitive activity

Training

• Attend retail meetings to communicate client objectives, general retail trainings, market condition observations and assist in sales training

Communication

• Communicate the progress on the executables and tracking results listed and communicate all opportunities to the headquarter team/client. Partner with BDM and appropriate Retail Managers to make certain that all promotional activity is communicated to the retail team according to set retail standards and methods.
• Relate findings to headquarter team and client as deducted from retail and/or field contacts and retail meeting feedback.

Supervisory Responsibilities

Direct Reports

May hire, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel and Driving are essential duties and function of this job

Travel up to 50%

Minimum Qualifications

Education Level: (Required): Associate's Degree or equivalent experience

Field of Study/Area of Experience: 3-5 years of experience in applicable fields

2+ years of supervisory experience

Skills, Knowledge and Abilities

• Ability to work effectively with management
• Ability to direct, lead, coach, and develop people
• Ability to visualize and plan objectives and goals strategically
• Ability to develop strategic plans to grow the business
• Strong prioritization skills
• Team building Skills
• Ability to understand complex demands of a decentralized organization and meet challenging time lines
• Strong functional experience in retail management
• Project management skills
• Good interpersonal skills
• Skill in supervising to include delegating responsibility, training and evaluating performance
• Basic computer skills including familiarity with Word, Excel, PowerPoint, and Internet usage
• Customer/Client specific applications

Environmental & Physical Requirements

Office / Non-Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May have possible exposure to dust, and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.