Case Manager

Job Description

Job Description

Veritas-HHS seeks an Case Manager to work at New Hanover County Child Support Services office located in Wilmington, NC. 

Job type: Full time/ In-person 

Schedule: Monday through Friday, 8am to 5pm

Starting rate: $ 17.00 /hr

About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems. 

Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values. 

Mission – Do socially useful work, have fun, and prosper. 

Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.  

Most places you work, someone else owns the outcome. Here, you do.

Veritas HHS is a management and employee-owned company serving families across 22 offices in North Carolina, Maryland, South Carolina, Tennessee, and Virginia. We help parents navigate child support — not as enforcers, but as partners working toward stability for kids and families. That work matters, and the people doing it should share in what gets built. We pride ourselves on our mission and employee ownership is how we back that up. Your success and the company’s success are one in the same, by design. Employee ownership is just one of the many things we offer to show value to not only our company, but to our employees. It’s one of the many ways we give back to those that do socially useful work, prosper, and have fun. 

Benefits we offer:

• Health Insurance 
• Dental Insurance 
• Vision Insurance 
• 401(k) 
• STD, LTD 
• Life Insurance 
• Employee Assistance Program 
• Paid Time Off 
• Volunteer Time Off
• Rewards Program 
• On-Demand Pay

About this Position:

The Case Manager provides Child Support Services by managing a caseload to obtain results for customers that include but are not limited to establishing paternity and medical and child support court orders and ensuring that parents meet their financial obligations. 

Primary Responsibilities:

• Analyze case information and take next steps pursuant to State policies and procedures 
• Conduct interviews/collect DNA samples/negotiate consents/refer to community services 
• Prepare legal documents and correspondence related to a case 
• Work state system prompts to keep case information current and support automated case actions 
• Perform annual reviews on assigned cases 
• Perform initial locate activities 
• Track own performance through special reports 
• Receive, evaluate, and resolve customer problems and complaints 
• Update state system with appropriate new information and records detail of customer contacts 
• Take all actions available to resolve customer concerns 
• Other related duties as assigned 

Qualifications

• Associate’s degree or Paralegal Certification preferred 
• At least two years of experience in legal environment or government case processing; public contact experience preferred 
• Education can be substituted for years of experience 
• Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values 

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualification associated with the position. Incumbents are held accountable for all duties of the position. 

Learn about Veritas HHS at   

*All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.