Front Desk

Job Description

Job Description

Description:

Position Overview  

Keymont Community Management, at the Board’s direction, effectively manages the property.  The Managing Agent will assume all responsibilities associated with accomplishing property objectives as set forth by the Association’s Board of Directors and KCM’s Management Agreement. The PT FRONT DESK ASSOCIATE-FIELD conducts all business in accordance with the Association’s governing documents and KCM’s established policies and procedures, all Federal, State, and County Fair Housing Laws, American with Disabilities Act, and all other laws pertaining to housing. 

The PT FRONT DESK ASSOCIATE -FIELD reports to and receives general supervision and direction from the Property Manager that they provide support to. The PT FRONT DESK ASSOCIATE -FIELD is to comply with the governing documents and KCM’s established policies and procedures and is not to take action contrary to such guidelines. This position must have the perceptiveness, interpersonal and organizational skills required to deal effectively with a wide range of people, including owners, tenants, property managers, and outside contacts all while providing quality customer service. 

Essential Duties and Responsibilities  

• Check all emails and faxes from the night before and respond/forward appropriately. 
• Check voicemails every morning and forward calls to the appropriate person. 
• Make sure the reception area is clean and neat. 
• Update phone lists and email lists, and all reference lists accordingly. 
• Make sure reception area is stocked with appropriate tools to assist in day-to-day activities. 
• Promote goodwill among clients, owners, coworkers, and contractors.  
• Direct incoming calls to appropriate people. 
• Assist visitors with requests. 
• Ask who they are here to see and if they have an appointment. 
• Contact whomever the visitor is here to see and let the manager know someone is  

here to see them and what it is regarding. 

• Please have the visitor take a seat. 
• Assist in preparing community mailers. 
• Alert appropriate personnel of customer complaints. 
• Schedule pick-ups for any Fed-Ex, UPS or courier services for employees (originator must complete distribution checklist when leaving correspondence at receptionist desk to be picked up). 
• Forward incoming faxes to proper employees. 
• Sort and distribute incoming mail to appropriate recipient. 
• Log in and Log out each package incoming/outgoing. 
• Assist General Manager & Board members when required with additional?duties as assigned 
• Schedule approved moves, deliveries and contractor services to the front desk service calendar. 

Knowledge and Skills

• Maintain full working knowledge of all KCM operating, accounting policies and procedures. 
• Proficient knowledge of Microsoft Office Systems and ability to learn new software platforms.  
• General knowledge of Internet use and using Internet browsers, to include changing/creating passwords and security question answers and bookmarking web addresses.  

Physical Demands and Work Environment  

Physical Demands  

• Ability to complete general office duties.  
• Ability to hear and speak well enough to converse verbally over the phone and in-person (expressing or exchanging ideas by means of the spoken or written word).  
• Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and easily. 
• Able to see well enough to use the computer effectively and read written communications.  
• Ability to lift, push, pull or carry up to 25 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility.  
• May be required to climb stairs depending on the property structure. 

Work Environment  

• A professional office environment. 
• Uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.