Voice Engineer

Voice Engineer

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Position Details:

• Facility: BayCare Health System, Telephony Operations
• Location: BayCare System Office West - Hybrid
• Status: Full Time, Exempt: Yes
• Shift Hours: 8:00 AM - 4:00 PM
• Weekend Work: Occasional
• On Call: Yes

Summary:

• Performs advanced troubleshooting and root cause analysis across diverse systems utilizing in-depth knowledge of infrastructure architecture, virtualization, and cloud platforms.
• Responsible for infrastructure design, capacity planning, and performance tuning.
• Leads infrastructure projects from planning through execution, drives cross-functional collaboration, and produces technical documentation.
• Mentors junior engineers to support overall team development.
• Evaluates and implements new technologies to improve operational efficiency, ensuring infrastructure solutions align with business goals.
• Leverages monitoring, logging, and performance optimization tools to ensure system reliability, identify issues proactively, and enhance overall application performance.

Minimum Qualifications:

• Required 1 year relevant experience with Bachelors or 5 years relevant experience with High School or equivalent.
• Bachelors Information Services Related Or High School or Equivalent

Skills:

• Design, implement, and support enterprise Unified Communications (UC) solutions supporting voice, messaging, and collaboration
• Administer and maintain Cisco UC platforms (CUCM, Unity Connection, UCCX, Webex, IM&P)
• Administer and maintain Microsoft Teams Calling
• Configure and support voice gateways, SIP trunks, and carrier services
• Manage dial plans, call routing, redundancy, and survivability across multi-site environments
• Troubleshoot and resolve Tier III UC issues, ensuring high availability and call quality
• Support contact center platforms, including call flows and agent configurations
• Perform system upgrades, migrations, and expansions with minimal operational impact
• Collaborate with network, security, vendors, and business stakeholders to deliver compliant UC solutions
• Create and maintain technical documentation and operational runbooks

Equal Opportunity Employer Veterans/Disabled