Technical Delivery Lead

Benefits:

Incentive Pay

Retirement

Holiday Pay

401(k)

Health insurance

Paid time off

Technical Delivery Lead

Access Control | Hospitality & Multifamily

Voyager Access, Inc.

Voyager Access is a growing access control and technology company serving hospitality and commercial clients across the U.S. We are a 2nd generation family owned company with over 25 years in business.

We are seeking a highly accountable Technical Delivery Lead to support:

complex project delivery,

escalated troubleshooting,

technical delivery quality,

and continuous improvement across our operations.

The ideal candidate is a reliable technical operator who combines:

strong troubleshooting ability,

disciplined follow-through,

proactive communication,

and customer-focused delivery execution.

Responsibilities

Technical Leadership & Delivery Execution

Lead troubleshooting and resolution of escalated technical issues

Support complex installations and occupied-property deployments

Coordinate with installers, vendors, manufacturers, and project teams to support successful project delivery

Serve as the company’s primary technical escalation resource

Help ensure projects meet Voyager Access technical delivery standards and customer expectations

Technical Ownership & Follow-Through

Maintain ownership of open technical issues until fully resolved and communicated

Track punch-list items, escalations, risks, and unresolved issues proactively

Communicate status updates clearly and professionally

Maintain organized technical notes, delivery documentation, and issue tracking

Surface risks early rather than allowing issues to escalate silently

Delivery Quality, Documentation & Continuous Improvement

Support technical QA and vendor onboarding

Build and improve technical standards, documentation, and troubleshooting resources

Identify recurring technical failures, delivery gaps, and process inefficiencies

Recommend improvements that strengthen delivery quality and scalability

Research and test new products, integrations, and software releases

Qualifications

Experience

8–15 years in:

access control,

electronic security,

low-voltage systems,

hospitality technology,

or related field-service environments

Including direct experience:

troubleshooting systems in the field,

leading complex installations,

and resolving escalated technical issues with customers, vendors, and manufacturers

Technical Capabilities

Strong candidates will have high technical capability in both:

hardware systems,

software/platform troubleshooting,

and understanding how those systems interact together in real-world deployments.

Working Style

highly organized and self-directed

strong written communicator

disciplined with follow-through

calm under pressure

proactive rather than reactive

customer-focused while maintaining standards and accountability

Location & Travel

Primarily remote

25–40% travel expected

Preference for candidates in the Midwest, Northeast, or Mid-Atlantic

Compensation: Competitive base salary ($95,000–$115,000) plus incentive pay tied to individual results

This is a remote position.