Housekeepers
The Village Inn
GENERAL PURPOSE OF JOB: The Housekeeper is responsible for maintaining cleanliness and order in guest rooms, public areas, and assigned spaces in the hotel. This position plays a crucial role in ensuring a positive guest experience by delivering clean and comfortable accommodations. The Housekeeper must follow hotel cleaning standards and procedures while maintaining a friendly and professional demeanor. ESSENTIAL DUTIES AND RESPONSIBILITIES:
- GUEST RELATIONS MANAGEMENT
- Be readily available and approachable for all guests.
- Take proactive approached when dealing with guest's concerns.
- Extend professionalism and courtesy to guests at all times.
- Follows hotel standards for interacting with guests.
- Maintain guest service as the driving philosophy of the hotel.
- Personally demonstrates a commitment to guest service by responding to guest needs
- OPERATIONS
- Knows local health and safety codes and regulations that apply to the hotel.
- Clean and service assigned guest rooms and public areas according to hotel standards, including making beds, cleaning bathrooms, dusting, vacuuming, and replenishing amenities.
- Ensure all rooms are cleaned and arranged according to established standards, including checking for broken or damaged items and reporting them for repair or replacement.
- Change linens, towels, and other items as required, ensuring fresh and sanitized materials for each guest.
- Restock room supplies such as toiletries, coffee, tea, and other amenities.
- Respond to guest requests in a timely and professional manner, providing additional items or services as needed.
- Maintain a clean and organized cart, ensuring supplies are adequately stocked before each shift.
- Adhere to health and safety regulations, including proper handling and use of cleaning products, and report any hazards or safety concerns to management.
- Monitor and maintain cleanliness in hallways, stairwells, public restrooms, and other hotel areas, ensuring an inviting environment.
- Follow established procedures for handling lost and found items.
- Ensure confidentiality and security of guest rooms by properly securing doors and reporting any suspicious activity.
- Report any maintenance issues or damages observed during cleaning to the housekeeping supervisor or maintenance department.
- Collaborate with other hotel departments to ensure a seamless guest experience, including communicating room readiness with the front desk.
- Follow green and sustainability initiatives, such as conserving water and energy during cleaning processes.
- Comply with hotel policies and procedures, including dress code and punctuality.
- ADDITIONAL RESPONSIBILITIES:
- Any other duties assigned by the direct or indirect Manager is required by the business operations.
- Previous housekeeping experience in a hotel or similar environment is preferred but not required.
- High school or GED equivalent
- Ability to work efficiently in a fast-paced environment and complete tasks within established time frames.
- Strong attention to detail and commitment to cleanliness.
- Excellent organizational and time management skills.
- Physical stamina to lift, push, pull, and carry heavy loads, as well as the ability to stand and walk for long periods of time.
- Ability to work flexible hours, including weekends, holidays, and various shifts.
- Strong communication skills and a positive attitude toward guests and team members.
- A commitment to providing excellent service and ensuring guest satisfaction.
- Moderate to Loud Noise
- Clear vision
- AMOUNT OF TIME - WORK ENVIRONMENT:
- Wet or humid conditions (non-weather) None
- Work near moving mechanical parts None
- Work in high, precarious places None
- Fumes or airborne particles Under 1/3
- Toxic or caustic chemicals Under 1/3
- Outdoor weather conditions 1/3-2/3
- Extreme cold (non-weather) None
- Extreme heat (non-weather) None
- Risk of electrical shock Under 1/3
- Work with explosives None
- Risk of radiation None
- Vibration None
- AMOUNT OF TIME - PHYSICAL DEMANDS:
- Stand Over 2/3
- Walk Over 2/3
- Sit Under 1/3
- Use hands to finger, handle, or feel Over 2/3
- Reach with hands and arms Over 2/3
- Climb or balance 1/3-2/3
- Stoop, kneel, crouch, or crawl Over 2/3
- Talk or hear Over 2/3
- AMOUNT OF TIME - LIFTING OR FORCE EXERTED:
- Up to 10 pounds 1/3-2/3
- Up to 25 pounds 1/3-2/3
- Up to 50 pounds None
- Up to 100 pounds None
- More than 100 pounds None
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