Administrative Assistant (Customer Service Office Support)

divh2Administrative Assistant (Customer Service Office Support)/h2pPaul Davis Restoration Memphis, TN/pp$18$22/hour + Performance Bonus/ppFull-Time/ppMondayFriday/ppThis Is Not a Basic Admin Job/ppAt Paul Davis Restoration, we operate in a fast-paced, high-responsibility environment where details matter and customers are often dealing with stressful situations. We are looking for someone who is organized, reliable, and takes ownership of their worknot someone who needs constant direction. If you prefer a slow or highly repetitive role, this likely isnt the right fit./ph3What Youll Be Responsible For/h3pCustomer Communication/pulliAnswer incoming calls and confidently guide customers through next steps/liliGather accurate information quickly and route calls appropriately/liliMaintain a calm, professional toneeven with stressed or frustrated callers/li/ulpAccounts Receivable Support/pulliAssist with invoicing and maintain organized billing records/liliEnsure information is accurate and up to date/liliSupport the team in keeping financial documentation clean and complete/li/ulpScheduling Coordination/pulliHelp manage calendars and coordinate appointments/liliKeep schedules organized and proactively resolve conflicts/liliEnsure nothing falls through the cracks/li/ulpSubcontractor Onboarding/pulliCollect and verify required documentation (W-9s, insurance, agreements)/liliMaintain organized and complete vendor files/liliFollow up when documentation is missing or incomplete/li/ulpOffice Operations/pulliSupport day-to-day office needs/liliCommunicate clearly with team members and customers/liliHelp maintain a high standard of organization and responsiveness/li/ulh3Compensation Benefits/h3ulli$18$22/hour (based on experience)/liliPerformance-based bonus opportunities/liliStable, growing company with long-term opportunity/li/ulh3What You Must Bring/h3ulli2+ years of administrative or customer service experience (required)/liliStrong phone presence and clear communication skills/liliHigh attention to detailyou catch mistakes others miss/liliAbility to manage multiple priorities without getting overwhelmed/liliStrong sense of ownership and follow-through/liliProficiency in Microsoft Office (Outlook, Excel, Word)/li/ulh3This Role Is NOT a Fit If You:/h3ulliNeed constant reminders or supervision to complete tasks/liliStruggle with organization or time management/liliAvoid difficult conversations or follow-up/liliPrefer a slow-paced or low-accountability environment/li/ulh3This Role IS a Fit If You:/h3ulliTake pride in staying organized and on top of everything/liliFollow through without being asked twice/liliCommunicate clearly and confidently/liliEnjoy being a key part of a team that depends on you/li/ulh3How to Apply (Important)/h3pTo be considered, include a brief note answering:/ppWhat systems or methods do you personally use to stay organized when managing multiple tasks?/ppApplications without this will not be considered. Compensation: $18.00 - $22.00 per hour/ppSince 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada./ppWe have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do./ph3Our Vision:/h3pTo Provide Extraordinary Care While Serving People In Their Time Of Need./ph3Our Values:/h3pDeliver What You Promise/ppRespect The Individual/ppHave Pride In What You Do/ppPractice Continuous Improvement/ph3Our Mission:/h3pTo provide opportunities for great people to deliver Best in Class results/p/div