Encore Specialist

Fields Land Rover of Jacksonville is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life‑long relationships. Being family owned and operated, our culture and standards that define our day‑to‑day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization. The Encore Specialist role is instrumental to our store’s day‑to‑day operations, providing product demos to prospects, selling the technology that buyers crave, assisting customers with technology, and solving problems quickly and efficiently. A bonus is provided for creating social media content that is compliant with Land Rover requirements. Responsibilities Greet and guide clients as they appear on the lot to proceed into the sales process. Engage in conversation with clients to fully understand their needs. Assist clients to identify a vehicle that fulfills their wants and needs. Be the vehicle expert. Know the in’s & the out’s of product offerings, optional packages & latest technology. Customize vehicle delivery while ensuring that the client understands the vehicle's operational feature. Daily follow up using the dealership's Customer Relationship Management System (CRM). Bring your ‘A game’ & positive attitude with you every day. Qualifications Maintain an enthusiastic, high‑energy personality throughout the workday. Excellent verbal and written communication skills. Excellent listening skills. Ability to work in a team setting. Effective listening skills. Valid driver's license with acceptable driving record according to dealership's guidelines. Willing to submit to a pre‑employment background check. What We Offer Medical, Dental, Vision, Short‑ and Long‑Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger and reach with hands and arms; talk or hear; frequently is required to sit, stand and walk; must regularly lift and/or move up to 20 pounds; specific vision abilities required by this job include close vision and depth perception; 50% or more standing and walking in all weather conditions; noise level in the work environment. #J-18808-Ljbffr