Quality Engineer III

Quality EngineerJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.The Quality Engineer is responsible for the execution of warranty operational processes, driving process improvements and providing field technical support for all Largo provided equipment. The SWTSE will focus on resolving conflicts and ensuring customer satisfaction through integrity, while maintaining adherence to JCI policies and practices. He or she will also lead analysis and monitoring of warranty claims, creating weekly and daily warranty reports as well as provide input for product changes based on inputs for field service personnel.The SWTSE works with various internal and external parties to process warranty claims and failure analysis reports and provide field product support.Bachelor's degree + 3 years' work experience in a commercial, business or technical sector with focus on customer support, resolving conflicts, following and improving process, data entry and analysis and working in a fast-paced environment. Associate's + 6 years' work experience in a commercial, business or technical sector with focus on customer support, resolving conflicts, following and improving process, data entry and analysis and working in a process define environment. Substantial related work experience may be considered in lieu of a college degree. Willingness to go above and beyond the daily routine in order to identify issues, create change and drive process improvements. Ability to communicate verbally and in writing tactfully with customers and across all levels of the organization in a diverse work environment. Excellent written and verbal English language skills, further languages are a plus. Consistent ability to work independently and systematically. Analytical, organized and follow through to completion. Proficient with the use of computers and data management systems. Knowledge of MS Excel (tables, formulas, charting, and filtering) Experience with HVAC - fan coils, controls and VAV systems. Experience in technical customer support is a plus. Demonstrated planning, organizing, inter-personal, team building, and verbal and written communication skills with proven leadership and decision-making abilities. Strong knowledge of manufacturing procedures, production methods (including machining and welding), shop standards, SPC and modern quality assurance applications. Program Management skillsSALARY RANGE: $85,000 - $127,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package.