Relationship Banker

Relationship Banker

The Relationship Banker develops and cultivates long-term client relationships by providing insight, advice, and personalized financial solutions for their clients. Relationship Bankers are responsible for retaining and deepening existing client relationships through cross-selling, establishing new banking relationships, referring clients to product partners, educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing. Relationship Bankers are active in their communities through outreach efforts and through service with community organizations.

This position is located in a bilingual area and Spanish is often used within the banking center and would be preferred.

Salary Range

The salary range for this position is $17.00/Hr. - $29.75/Hr. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Key Accountabilities

• Develop and grow client and prospective client relationships
• Achieve Sales and Service Targets
• Operations Oversight

Key Competencies for Position

• Culture Leadership: Communication and Collaboration
• Execution Leadership: Drive and Execution and Problem Resolution/Decision-Making
• Client Leadership: Client Leadership

Key Measures of Success/Key Deliverables

• Executes strategies to improve client retention
• Contributes to the banking center's financial success
• Acquires new Community Bank relationships

Position Levels

There are two levels of Relationship Banker, depending on banking experience including client service, deposit, and lending experience. Bankers must demonstrate completion of required training programs, licensing or specialized training, and acceptable performance to goals to be considered for further advancement. Licensing or registrations must be maintained current and in good standing in accordance with program guidelines. Positions may be based at a specific banking center or be a "Market" position that supports all banking centers in a defined market.

Relationship Banker

• Demonstrates ability to handle all transactions, servicing needs and inquiries upon completion of required training.
• Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles.

Qualifications and Education Requirements

• High School diploma or GED Equivalent
• Minimum one year relationship-based client consultation and/or consultative sales experience (banking industry a plus)
• Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered

Relationship Banker II

• Experienced bankers who have successfully completed the requirements of a Relationship Banker, including all new hire training and the Relationship Banker Learning Path within defined timeframes, or bankers with existing experience in a similar role at another financial institution, including NMLS registered.
• Demonstrates consultative sales skills and strong service levels to build and deepen client relationships.
• Consistently meets or exceeds account opening and lending goals, credit card goals, partner referrals, and quality Client Financial Profiles.
• May manage an assigned client portfolio to handle all consumer banking relationship needs.
• Encouraged to participate in their community through service in a Community Organization, Not-for-Profit volunteer, Business-Related Networking groups, or similar organizations.
• Completes Relationship Banker Development Program to demonstrate advanced proficiency in role.

Qualifications and Education Requirements

• High School diploma or GED Equivalent
• Minimum one year relationship-based client consultation and/or consultative sales experience
• Minimum one year banking experience including deposit/transaction processing, account servicing, new account opening and consumer lending
• Currently registered with the National Mortgage Licensing System and Registry (NMLS) or previously registered and eligible to immediately re-register.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team