SERVER

Server

The Server is responsible for providing exceptional dining experiences at a state-operated restaurant, lodge, or park facility. This position ensures timely, courteous, and professional service, maintains cleanliness, and adheres to food safety and Arkansas Alcohol Beverage Control (ABC) regulations.

Primary Responsibilities:

• Greet guests warmly and provide knowledgeable recommendations on menu items.
• Take accurate food and beverage orders, ensuring special dietary needs or allergies are addressed.
• Deliver food and beverages in a timely and professional manner.
• Check in with guests regularly to ensure customer satisfaction.
• Handle guest concerns or complaints professionally and efficiently.
• Stay informed about menu items, ingredients, and preparation methods.
• Follow proper alcohol service laws and guidelines in compliance with Arkansas ABC regulations.
• Provide information about daily specials, promotions, and seasonal offerings.
• Accurately enter orders into the point-of-sale (POS) system.
• Process guest payments, including cash, credit, and state-approved payment methods.
• Ensure proper handling of state-issued meal vouchers or government discounts.
• Follow Arkansas Department of Health food safety and sanitation regulations.
• Maintain cleanliness of tables, service stations, and dining areas.
• Assist with setting up and breaking down dining areas for events or large parties.
• Communicate effectively with kitchen staff to ensure timely food preparation.

Knowledge and Skills:

• Strong verbal communication skills and a friendly, welcoming demeanor.
• Ability to handle difficult situations and resolve guest concerns calmly.
• Professionalism in appearance, attitude, and interactions.
• Ability to manage multiple tables and guest requests at once.
• Strong sense of urgency and attention to detail.
• Time management skills to provide quick and efficient service.
• Ability to work cooperatively in a fast-paced environment.
• Adaptability to changing business needs and schedules.
• Ability to calculate bills, process payments, and provide correct change.
• Experience with or ability to learn point-of-sale (POS) systems.

Minimum Qualifications:

Ability to read and write. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.