Customer Service Associate

Job Title

Provide front-line phone support, addressing a wide range of questions and concerns with professionalism and efficiency

Assist with select specialized inquiries and route complex issues to appropriate teams

Maintain working knowledge of all contact center subject areas and adapt to call volume needs

Participate in training to stay up to date on programs, services, and organizational initiatives

Respond to member requests, troubleshoot issues, and provide effective resolutions

Accurately log and track calls, emails, and inquiries within internal systems, ensuring follow-through to resolution

Support multiple inbound phone lines, including main contact center and service-specific lines

Develop and maintain knowledge of group insurance and pension-related processes

Identify and escalate compliance or customer complaint issues as appropriate

Transfer calls to subject matter experts when necessary, ensuring proper documentation and context

Contribute to root cause analysis and continuous improvement efforts

Maintain confidentiality and adhere to data security and privacy standards

Support additional projects and responsibilities as assigned

Customer service, Call center, Data entry, Customer support, Inbound call, Customer service call center

Strong verbal and written communication skills with the ability to engage diverse audiences

Ability to quickly learn new systems, tools, and processes

Excellent organizational skills with the ability to manage multiple priorities

Strong problem-solving skills and ability to analyze issues and determine appropriate solutions

Ability to de-escalate challenging customer interactions professionally and effectively

Team-oriented with strong collaboration and follow-through

Comfortable working in a fast-paced, high-volume environment

This is a Contract position based out of Lincoln, NE.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Lincoln,NE.

This position is anticipated to close on Jun 1, 2026.