Desktop Support Specialist

Location Augusta, ME | Contract | Hourly Pay Range $18-$28 Desktop Support Specialist role supports end users in an onsite environment, with a focus on onboarding support, equipment setup, and day-to-day desktop assistance. You’ll help keep technology inventory accurate, document support work for future reference, and collaborate closely with the team to maintain service quality. Key Responsibilities Conduct and assist with weekly New User Workshops to support new user onboarding. Set up end-user equipment including laptops, docking stations, monitors, and related peripherals. Provide proactive desktop support and respond to general technology and environment questions accurately and promptly. Maintain accurate equipment inventory logs. Document support activities and resolutions to ensure clear future reference. Follow established quality standards and procedures. Attend and participate in bi-weekly team and problem review meetings. Manage the retirement and disposal process for obsolete computer equipment. Complete additional Specialist I duties as assigned. Required Qualifications Onsite availability (100% onsite) with routine travel within 5 miles of Augusta, ME. Ability to meet local-candidate requirement (reside within an hour radius of Augusta, ME). Customer service experience. Desktop support experience (basic desktop troubleshooting and user support). Inventory control experience (tracking and maintaining equipment logs). Strong written and verbal communication skills. Strong organizational skills and documentation discipline. Ability to work effectively in a team environment. Ability to complete a Vehicle Use Agreement (for use of a state vehicle, as required). Preferred Qualifications Previous experience supporting state government agencies (including prior State of Maine experience). About Delphi-US - Peacemakers In The Talent War Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation's best and brightest Technical & Professional Talent and positions our nation's finest employers to further their competitive advantages. Delphi's core technical focus includes Data Intelligence Engineering & Analytics, AI/ML Operational Excellence, DevOps & Cloud Computing, Health IT & Life Sciences, and Energy Management/Power Systems; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client's specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results. 6425 #J-18808-Ljbffr