Operation Manager

Warehouse Operations ManagerQualification3–7 years warehouse / operations management experience in consumer or commercial electronics, ITAD, reverse logistics, or refurbishment environmentBachelor's degree in Supply Chain, Logistics, Business, or equivalent experienceStrong knowledge of electronic devices lifecycle: laptops, desktops, mobile devices, enterprise servers, and telecom equipmentExperience managing multi-function operations (receiving, grading, testing, teardown, inventory control, outbound logistics)Familiar with ERP / WMS systems (e.g., NetSuite, SAP, Oracle, or similar) and advanced Excel (pivot tables, VLOOKUP)Understanding of data security and compliance requirements (R2, data wiping standards preferred)Experience with KPI-driven operations (throughput, yield, recovery value, inventory accuracy)Bilingual in English and Chinese preferred (for workforce communication)Proven team leadership experience (20–50+ employees across shifts)Lean / Six Sigma or continuous improvement experience is a strong plusResponsibleManage end-to-end warehouse and production operations including receiving, sorting, testing, data wiping, teardown, grading, and shippingDrive daily operational planning to meet volume, turnaround time, and customer SLA requirementsMonitor and improve key metrics: productivity, recovery rate, processing accuracy, and on-time shipmentLead and develop supervisors and team leads; ensure proper staffing, training, and performance managementEnsure compliance with safety standards (OSHA), environmental regulations, and ITAD certifications (R2 / ISO standards)Oversee inventory control processes including reconciliation, cycle counts, and discrepancy investigationCoordinate with procurement, sales, and finance teams to align operational output with business goals and resale channelsIdentify process gaps and implement continuous improvement initiatives (layout optimization, labor efficiency, automation opportunities)Manage vendor relationships (transportation, recycling downstream vendors, equipment suppliers)Support customer audits and provide operational data/reporting as requiredDeliverableAchieve daily and weekly throughput targets aligned with customer SLAsMaintain inventory accuracy ? 98–99% across all product categoriesImprove recovery value and reduce scrap rate through better grading and processing controlsDeliver labor productivity improvements (units per labor hour) quarter over quarterEnsure 100% compliance with safety and data destruction standards (zero major audit findings)Provide accurate and timely operational reports (daily dashboard, weekly KPI, monthly performance review)Reduce processing turnaround time (TAT) and backlog levelsMaintain high employee retention and training completion rates