Branch Manager-Headquarters Operations

Job Description

Job Description

There’s a lot happening every day at Master’s Transportation. We sell, rent, lease, service, and support commercial buses and vans for organizations with a variety of transportation needs. Our Rental team plays a key role in that business, and at our Kansas City headquarters, our Branch Manager helps keep that fast-moving operation organized and running smoothly.

We’re looking for an energetic, highly organized Branch Manager – Headquarters Operations to lead the day-to-day rental operation at our Kansas City headquarters. This role requires someone who can balance the administrative side of the business with hands-on operational leadership. You’ll manage daily administrative responsibilities and system entries, coordinate rental activity and competing priorities, communicate across teams, and make sure important details don’t fall through the cracks.

When rental activity picks up, you’ll also be out in the operation, surveying vehicle and parking activity, coordinating what needs to happen next, solving problems, and working alongside the team to keep things moving.

This is a lead-by-example role for someone who is organized enough to manage the details, flexible enough to shift priorities throughout the day, and willing to step away from the desk when the operation needs them. If you’re a natural multitasker who takes ownership and enjoys seeing things through from start to finish, we want to talk to you.

Why Join Our Team?

Build your career with a growing company where you can make an impact. At Master’s Transportation, we invest in our people and provide the tools, support, and opportunities to help you succeed.

• Competitive pay and comprehensive benefits.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Training and ongoing professional development.
• Career growth and advancement opportunities.
• Collaborative, team-focused culture.
• Modern, state-of-the-art headquarters.

Reports To: District Manager

Position Type: Full Time/Salary

Work Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. Occasional after-hours or weekend availability to support rare, urgent business needs.

Work Location: Headquarters, Kansas City, MO

Job Summary:

The Branch Manager – Headquarters Operations leads the day-to-day rental operation at Master’s Transportation’s Kansas City headquarters, ensuring rental activities, vehicles, customer needs, documentation, and operational priorities are effectively coordinated.

This is a hands-on leadership role that combines daily administrative and software system responsibilities with active operational oversight. The Branch Manager coordinates rental activity, maintains accurate information and documentation, communicates across departments, manages changing priorities, and ensures strong follow-through from start to finish. During busy periods, the Branch Manager is actively engaged in the operation, monitoring vehicle and parking activity, coordinating needs, resolving issues, and working alongside the team to keep things moving.

Essential Functions:

• Lead and coordinate day-to-day rental branch operations, ensuring customer and vehicle needs are handled efficiently.
• Coordinate rental vehicle availability, readiness, staging, movement, pickups, and returns.
• Maintain accurate and timely rental records, system entries, documentation, and related administrative work.
• Monitor daily rental activity and adjust priorities to meet changing customer and operational needs.
• Maintain regular awareness of fleet and parking lot activity, particularly during high-volume rental periods.
• Work hands-on with the team during busy periods to keep vehicles and rental activity moving efficiently.
• Serve as a primary point of contact for rental customers, providing responsive service and resolving issues as they arise.
• Coordinate with Service, Sales, Transportation, and other internal teams to support vehicle readiness and customer commitments.
• Identify operational issues, anticipate needs, and take ownership of solutions through completion.
• Organize and prioritize multiple assignments while maintaining accuracy and strong follow-through.
• Lead, support, and hold branch employees accountable for established expectations and procedures.
• Ensure compliance with company policies, procedures, safety practices, and rental requirements.
• Monitor branch activity and communicate operational needs, concerns, and performance information to leadership.
• Build productive relationships with customers, vendors, and internal partners who support rental operations.
• Perform other duties as needed to support branch and rental operations.

Competencies:

• Strong organization and prioritization.
• Hands-on, lead-by-example leadership.
• Effective multitasking and follow-through.
• Software and systems savvy.
• Accuracy and attention to detail.
• Problem-solving and sound judgment.
• Adaptability in a changing environment.
• Initiative and personal accountability.
• Clear communication and coordination.
• Strong customer service mindset.

Supervisory Responsibilities: Yes

Work Environment:

• Professional office and rental operations environment.
• Regular interaction with employees, customers, vendors, and other departments.
• Work may occur indoors and outdoors in varying weather conditions.
• Environment may become fast-paced during periods of high rental activity.

Physical Demands:

• Regularly walk and move throughout the facility and parking areas.
• Frequently transition between seated administrative work and active operational duties.
• Ability to safely navigate active parking and vehicle areas.
• Ability to enter and exit vehicles as needed.

Required Education and Experience/Certifications:

• High school diploma or equivalent required.
• Previous experience in rental, fleet, transportation, operations, or a related environment preferred.
• Previous leadership or supervisory experience required.
• Strong computer and software systems proficiency.
• Valid driver’s license with an acceptable driving record required and must be maintained throughout employment .

Preferred Education & Experience:

• Associate’s or bachelor’s degree in business, operations, or related field.
• Experience in vehicle rental, fleet, transportation, or automotive operations .
• Experience leading a fast-paced, customer-focused operation .
• Experience with rental, fleet management, or similar business software systems.
• Experience coordinating multiple vehicles, customers, and operational priorities.

Travel Requirements:

• Occasional local travel as needed to support rental and business operations.
• Must be able to operate company vehicles as required.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

AAP/EEO Statement

Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.