Guest Service Agent FT

SUMMARY: Responsible for processing Guest check-ins and check-outs in an impressively efficient, safe and friendly manner.Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)Maintains a positive attitude and acts in a professional manner towards Guests and Team Members at all times.Processes Guest check-ins/check-outs and room assignments in accordance with The Hotels rate structure, discount and sell/upsell strategies. Accommodates special requests when possible.Processes pre-registrations as well as same-day, future and block reservations when necessary. Cancels reservations according to policies and procedures.Collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.Answers inquiries about Resort services and events, directions, local attractions, etc.Assists Guests with safety deposit boxes, additional Guest room keys, transportation, etc.Answers phones and routes calls accordingly.Ensures all communication containing Tuolumne Band of Me-Wuk Indians; TEDA, Inc.; Black Oak Casino Resort and Guest information is consistent with privacy policies and procedures.Interacts with difficult Guests and situations and takes appropriate action.Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.Writes shift reports including any incident of theft, accident or injury as assigned.Performs other duties, attends to special projects and participates in committees as assigned.Mandatory Requirements:Must possess a high school diploma, G.E.D., or equivalent.Must be at least 18 years old.Experience in guest service, basic accounting and the hospitality industry preferred.Existing knowledge of common industry terms and practices preferred.Must complete Responsible Alcohol Service certification or have proof of current certification.Must complete Counterfeit training.Must be able to understand and provide friendly Guest Service.Must be able to compile facts/figures in a timely manner, identify and investigate issues and resolve basic matters.Must be able to follow an appropriate course of action based on policies and procedures.Must have a working knowledge of office equipment including computer, calculator, phone, copier and fax.Must give strong attention to detail and possess excellent organizational and time management skills.Must display a consistently professional attitude and behavioral choices as well as possess effective listening and communication skills.Must be able to work in a fast-paced environment (sometimes under pressure) while remaining professional, flexible and efficient.Must be able to communicate proficiently in English.May be required to possess and maintain a valid California driver license and Black Oak Casino drivers permit.Must be able to pass a mandatory drug test and background check.Must provide evidence of employment eligibility in the U.S.Physical Demands:Must be able to perform all job requirements.Must be able to lift 25 pounds and occasionally more with assistance.Work Environment:Work is normally performed in an interior hotel environment.Must be able to work in a noisy environment. #J-18808-Ljbffr Black Oak Casino Hotel