Hosthelp

Job Description

Job Description

Greets and seats guests and issues menus. Checks tables and assist waithelp with service if necessary. May sell and package various retail items in the outlet where assigned.
Essential Functions:

Meets and greets guests as they arrive, offers choice of seating, then escorts them to their table and presents menu. At the end of the meal, bids a warm farewell to all guests, thanks them, asks them to return to the restaurant.

Essential Functions:

• Receives, records and makes any necessary arrangements for reservations and special functions in the restaurant. Memorizes the daily station assignments and the names of staff members.
• Ascertains guest satisfaction. In the event of dissatisfaction, refers the incident to the manager. Communicates information about and sells various retail items in the outlet where assigned.
• Ensures appropriate menu (i.e. breakfast, lunch, dinner) is offered to guests.
• Confirms that menus are clean and presentable to guests.
• Maintains knowledge of menu items offered on a daily basis and accurately communicates same to guests upon request.

Additional Duties and Responsibilities:

• Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Respond to guest questions. Provide guest assistance, direction and information as requested when working in public areas.
• Maintains an open line of communication between guests, management and line employees.
• Carry coffee and/or tea pots throughout outlet, refilling guests’ cups as requested.
• Performs any general cleaning tasks using standard hotel cleaning products as assigned by the supervisor to adhere to health standards.
• Performs a variety of other duties as assigned.

Other Requirements:

• Must maintain a neat, clean and well-groomed appearance as outlined in the employee handbook.
• Must be able to work varying shifts and maintain attendance in accordance with the hotel’s attendance policy.
• Ability to comply with hotel rules and regulations including policies.

Required Experience/Skill and Abilities:

• Six (6) months of previous experience in customer service required.
• Six (6) months of previous experience as a host preferred.
• Prior hospitality and restaurant experience preferred.

Education/Training Requirements:

• High School Diploma or General Education Diploma required.

Licenses/Certifications:

• Honolulu Liquor Commission (yellow) required.
• Certification of tuberculosis clearance required.
• CPR and Standard First Aid Certification preferred.

Mental Capacity & Organizational Skill Requirements:

• Ability to remember, recite and promote a variety of menu items.
• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
• Ability to learn and then operate XX system for guest’s reservations and seating
• Ability to operate a telephone, copy machine, and 10-key adding machine.
• Ability to pay attention to detail, work in a fast paced environment, handle multiple tasks, and have a high level of patience.
• Ability to multi task. Complete current task while reviewing the next task due.
• Ability to recognize and remember additional supplies may be needed while still in the process of completing the existing task.
• Ability to work in a fast paced environment coupled with maintaining a positive work attitude and being able to be cordiale, polite and professional with fellow co-workers and guests.
• Sorting and racking glassware, chinaware and utensils.

Communication Requirements:

• Ability to read and speak the English language sufficient to understand menus and special promotions, and communicate with guests.
• Ability to deal effectively with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

Physical Requirements (Based on an 8-hour work day):
Stand / Walk:  8  hours a day 

LIFT/CARRY: (Occasionally = 1/3 workday. Frequently = up to 2/3 workday)
0-20 lbs.       Not at all   X  Occasionally       Frequently

21-50 lbs:      Not at all   X  Occasionally       Frequently

51-100 lbs:   X  Not at all     Occasionally       Frequently

EMPLOYEE IS REQUIRED TO:
Bend:              Not at all      Occasionally      X  Frequently

Squat:              Not at all      Occasionally      X  Frequently

Kneel:              Not at all    X  Occasionally        Frequently

Climb              Not at all    X  Occasionally        Frequently

Reach above Shoulders: Not at all    X  Occasionally        Frequently

Perform Repetitive Hand Motions Not at all   X  Occasionally     Frequently

Other Physical Requirements:

•  Ability to move throughout a crowded room to seat guests.
•  Ability sit and/or stand and work continually in confined spaces.
•  Ability to lift, grasp overhead, stoop, squat and/or carry items weighing up to 25 lbs.

Environmental Exposure:

Indoors       Not at all      Occasionally     X  Frequently

Outdoors      Not at all      Occasionally     X  Frequently