Field Service Technician - Reno, NV

Position: Field Service Technician

Department: Service

Division: Cortex

Reports to: Field Service Manager

Exemption Classification: Hourly, Non-exempt

What You'll Do

As a Field Service Technician, you will serve as the face of our organization in the field, providing both onsite and remote support for apparel dispensing machines used by customers across a variety of industries.

Key Responsibilities

• Perform preventative maintenance, diagnostics, troubleshooting, repairs, software upgrades, and network verification on apparel dispensing systems.

• Provide onsite and remote technical support to customers within a five-hour radius of Reno, NV.

• Coordinate service visits with internal teams, service partners, and customers to ensure timely resolution of issues.

• Build strong working relationships with customers and business partners through professional and responsive service.

• Execute equipment installations, including unloading, assembly, setup, network verification, and final operational testing.

• Deliver onsite training for customer personnel and end users to ensure successful system adoption.

• Accurately document service activities, expenses, and customer interactions using systems such as Salesforce, MaintainX, and Outlook.

• Participate in occasional after-hours emergency service calls when needed.

  What Makes You Successful

We're looking for someone who enjoys solving problems, working with technology, and providing outstanding customer experiences.

Desired Skills & Qualifications

• Strong mechanical and electrical aptitude.

• Basic understanding of computer operating systems, networking, and technical troubleshooting.

• Excellent communication and customer service skills.

• Ability to work independently while collaborating effectively with internal teams.

• Strong attention to detail and commitment to accurate documentation.

• Ability to quickly identify issues and develop practical solutions.

  Education & Experience

• High School Diploma or GED required.

• Technical degree, diploma, or vocational training preferred.

• Previous field service, maintenance, repair, or technical support experience strongly preferred.

  Travel Expectations

This position is ideal for someone who enjoys being on the road and working in different environments.

• Travel is required approximately 3–4 weeks per month throughout the assigned territory.

• Approximately 25–50% of trips do not require overnight stays.

• Occasional projects may require week-long travel assignments.

  Physical Requirements

To perform this role successfully, candidates must be able to:

• Stand for extended periods.

• Kneel, squat, bend, crawl, climb, and work in various positions as needed.

• Lift and move up to 50 pounds without assistance.

• Adjust visual focus and work with detailed equipment components.

  Work Environment

Our equipment is installed in a variety of customer locations, including:

• Hospitals and healthcare facilities

• Manufacturing environments

• Higher education institutions

• Laboratory settings

  What You'll Love About This Opportunity

• Work with cutting-edge technology and innovative dispensing systems.

• Enjoy a high level of independence and autonomy.

• Build meaningful relationships with customers and partners.

• Gain exposure to a wide variety of industries and work environments.

• Join a team that values technical expertise, professionalism, and exceptional customer service.

If you're a mechanically inclined technician who enjoys solving problems, helping customers, and traveling throughout the region, we encourage you to apply and become part of our growing team.