Customer Service Specialist

Job Description

Job Description

Job Title: Customer Service Specialist

Job Description

The Customer Service Specialist serves as the primary point of contact for existing customers through inbound phone calls. In this role, you answer incoming calls, actively listen to understand customer needs or issues, provide first-level support when possible, and accurately route calls to the appropriate internal teams. This position focuses exclusively on supporting current customers and does not involve outbound sales or new customer acquisition.

Responsibilities

• Answer inbound customer calls promptly and professionally using a multi-line phone system or call-routing software.
• Listen carefully to understand customer questions, concerns, and service needs.
• Provide first-level support by addressing routine inquiries and resolving straightforward issues during the initial call.
• Accurately route calls and escalate complex issues to the appropriate internal department or point of contact.
• Document key details from customer interactions to ensure smooth follow-up and continuity of service.
• Collaborate with internal teams across multiple departments to help resolve customer issues efficiently.
• Maintain a high level of professionalism and customer focus in every interaction.
• Use Microsoft Office and other internal systems to access information, update records, and support customer requests.
• Follow established procedures and service standards to ensure a consistent and positive customer experience.

Essential Skills

• Proven experience supporting existing customers in a service or support environment.
• Strong customer service and customer support skills, with a focus on active listening and clear communication.
• Experience handling inbound calls and working on the phone with customers.
• Ability to manage order-related inquiries and basic order management tasks.
• Professional demeanor and the ability to remain calm and courteous under pressure.
• Familiarity with multi-line phone systems or call-routing software.
• Experience collaborating with internal teams across multiple departments.
• Proficiency with Microsoft Office applications.

Additional Skills & Qualifications

• Experience in a customer-facing role such as customer service, customer support, or service coordination.
• Comfort working in a structured environment with defined processes and performance expectations.
• Strong organizational skills and attention to detail when documenting customer interactions and routing calls.
• Ability to learn new systems and tools related to call handling and customer support.

Work Environment

This role operates in a professional, office-based setting that relies heavily on phone and computer use throughout the day. You will work primarily on inbound calls using a multi-line phone system or call-routing software, while using Microsoft Office and other internal tools to access information and document interactions. The environment is collaborative, with frequent communication across multiple internal departments to resolve customer issues. The position follows a structured schedule aligned with business hours, and you are expected to maintain a professional appearance and demeanor while representing the organization to existing customers.

This is a Contract position based out of North Canton, OH.

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in North Canton,OH.

This position is anticipated to close on Jun 3, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.